Tibor Cseri Email & Phone Number

Hatfield, Hertfordshire, United Kingdom

Budapest

Implementing and improving incident and problem management processesMaking sure that the new processes have an organization wide acceptanceDevelop standard reportsAutomatize reporting (implement PowerBI)Reform communication with IT, business and managementInvolvement in projects

Budapest

• Responsible for improvements within problem management
• Coaching, training new and existing colleagues
• Overall responsibility over the processes / work instructions
• Standardize the way of work
• Identify issues, process gaps and fix them

Hungary, Budapest

• Problem Manager
• Create Problem tickets to prevent high severity incidents from happening and to reduce the overall number of incidents
• Coordinate Problem tickets throughout resolution
• Facilitate conference calls, inform management regularly and escalate problem tickets if necessary
• Create regular reports and assess them to identify problems in the environment
• Identify and coordinate process improvements

Hungary, Budapest

• SDM specialist - Incident Manager
• I was involved in the service transitions (knowledge transfer from scratch, creating new knowledge articles)
• Coordinate high severity incidents throughout resolution
• Facilitate conference calls, keep the management informed and escalate incidents if necessary

Hungary, Budapest

• Network management analyst II.
• Support of around 13.000 servers with network infrastructure, (DNS, DHCP, DC, SQL, Application, File and print servers, etc.) along with backup systems, CITRIX farm administration, server Monitoring ( MOM 2005, SCOM).
• I was involved in 2 service transitions (knowledge transfer, creating new knowledge articles. It involved 4 months on the job training in the UK)
• Leading a project to re-design the whole AD infrastructure. (RBAC – Role Based access control). I was coordinating the work of 2 colleagues.
• Training and coaching the L1 agents
• Optimizing processes, creating batch files / programs for easier and faster support. Working closely with other departments (3rd line, onsite, 3rd parties)

Hungary, Budapest

As a Level 2 Service Desk Analyst I was responsible for the knowledge transfer during transition. I have been involved in 3 transitions for 3 different Service Desks. After BAU as a L2 Analyst I was improving the way we do our work resulting in faster calls, happier end users.

Szekesfehervar, Hungary

• IT Analyst
• Supporting remotely location independent workers via phone and e-mail. Handheld and notebook devices, Lotus Notes support. Troubleshooting software issues.

Business Informatics, It

Technical, System Programmer