Ticeauna Smith Email & Phone Number

United States

Phoenix, Arizona, United States

• Conduct interviews with the public (teleworker) to obtain, clarify/verify information about initial and continuing benefits for Supplemental Security Income.
• Analyze legislation, regulations and executive order directives to determine their relevance to the organization plan, program and activities.
• Explain benefit programs and entitlement criteria, conduct interviews identify issues, gather relevant evidence, adjust claims, and input data necessary to generate the award and notification letter for customer payment.

• Conducted 246 On-boarding/Off boarding briefing for 1.2K new hires/transfers and employee orientation as needed, resulting in 95% customer satisfaction rate.
• Processed 103 retirement applications, established ongoing benefits for military members after retirement.
• Coached supervisors on performance management, engagement and development including rewards and recognition.
• Coordinated and performed 106 drug testing and outreach activities; ensured collection and transportation of urinalysis specimens to forensic toxicology labs; safeguarded medical products preserving chain of custody.
• Directed and supervised the activities of 8 HR specialists, training/certifying personnel, executing 12 human resources programs. Provided continuous oversight and coaching on their growth and development.
• Designed and conducted 210+ weekly, quarterly and monthly training sessions for employees and management ensuring up-to-date training for employees.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Human Resources Management/Personnel Administration, General