Ticeauna Smith Email & Phone Number

United States

Phoenix, Arizona, United States

• Conduct interviews with the public (teleworker) to obtain, clarify/verify information about initial and continuing benefits for Supplemental Security Income.• Analyze legislation, regulations and executive order directives to determine their relevance to the organization plan, program and activities. • Explain benefit programs and entitlement criteria, conduct interviews identify issues, gather relevant evidence, adjust claims, and input data necessary to generate the award and notification letter for customer payment.

• Conducted 246 On-boarding/Off boarding briefing for 1.2K new hires/transfers and employee orientation as needed, resulting in 95% customer satisfaction rate. • Processed 103 retirement applications, established ongoing benefits for military members after retirement.• Coached supervisors on performance management, engagement and development including rewards and recognition. • Coordinated and performed 106 drug testing and outreach activities; ensured collection and transportation of urinalysis specimens to forensic toxicology labs; safeguarded medical products preserving chain of custody 100%.• Directed and supervised the activities of 8 HR specialists, training/certifying personnel, executing 12 human resources programs. Provided continuous oversight and coaching on their growth and development.• Designed and conducted 210+ weekly, quarterly and monthly training sessions for employees and management ensuring up-to-date training for employees. • Served as team leader to provide procedural direction and guidance to new team members.• Conducted 31 inspections, identified 56 discrepancies while auditing programs ensured 100% compliance/process improvement.• Led Readiness Training for 28 personnel, held mass sessions, cleared 113 qualifications resulting in a 96% compliance surge for personnel combat readiness. • Counseled 342 military members/ processed 300+ applications for retirement/separation resulting in $23M in benefits.• Processed 4K special leave requests, resulting in 24-hour turn-around time and maintained compliance with federal regulations 100%. • Collaborated with leaders on leadership capabilities, identifying, developing and placing the right talent in the right roles to drives business performance and results.• Produced 1.2K training allocations, published 554 Temporary Deployment Orders allocated $15M in government funds.

Master'S Degree, Business Administration And Management, General

Bachelor'S Degree, Human Resources Management/Personnel Administration, General