Timothy Duffy Email & Phone Number

Greater Boston Area

Responsible for client relationships and delivery of professional development training to corporations and their employees globally. Project Manager on over 15 Leadership Development and Consulting Contracts. Authored the highly acclaimed TDE Advanced Leadership Program (ALP) which has over 500 graduates in 11 countries across Europe, North America, India and Asia. Trains leaders at every level of organizations in 12 monthly Leadership Training Sessions covering various subjects including Emotional Intelligence, SWOT, Organizational Culture, Styles of Leadership among others. Also provides once-a-month personal one-on one Leadership Coaching Calls to guide and mentor business professionals culminating in comprehensive reporting and feedback sessions to accelerate personal and professional growth.

Manage operations for New England Area (FEMA Region 1). Act as Air Force liaison to FEMA and Governor’s Office to coordinate response to natural or man-made disasters.

Founded a consulting company that focused on providing comprehensive leadership and efficiency improvement services to a diverse clientele. Managed business development, account management, solutions development, and client training functions for the company. Clients included Fidelity, Raytheon, IRS, and New York Life.Achievements included:* Fidelity: Improved company’s operational efficiency through a two-year consulting project; aided senior management in establishing goals, creating operational methodologies, and instituting performance tools.* Eaton: Provided senior management with a sophisticated, proven leadership philosophy to enhance the company’s onboarding practices; efforts resulted in better focus, unity, and success in goal attainment.

Co-managed a $125 million portfolio of major accounts in the Northeast Region. Planned and executed strategy for the delivery of services to solidify client relationships and foster long-term account retention. Analyzed existing account base to identify improvement opportunities, reduce client costs, and increase company profitability. Selected to manage large-scale, company-wide projects to align region with corporate mission and strategy.* Spearheaded Six Sigma implementation throughout the region; led implementation as a Yellow Belt and Sponsor-trained facilitator; worked closely with Black Belts to review account management model, refine internal processes, and improve profitability with a focus on Lean Six Sigma principles and standards.* Led a major standardization project designed to streamline and strengthen service delivery processes across the company; instituted new standard operating procedures; reviewed and facilitated accreditation for targeted accounts to ensure compliance with established best practices.

Managed IT outsourced accounts throughout the New England area. Managed customer relationships, created and negotiated statements of work, transitioned new accounts, and implemented new services. Served in the capacity of operational expert to ensure that solutions were viable, deliverable, and profitable.* Increased revenue from $15 million in 2005 to $45 million in 2007; increased portfolio revenue by more than 90% within first 8 months; exceeded profit goals by more than $1 million annually.

Completed more than 8,000 hours of airline flying time on domestic and international flights. Qualified as a 777 Pilot, 767 Pilot, 757 Pilot, 737 Pilot, and 727 Flight Engineer.

Led and participated on many critical, high-profile missions and initiatives. Employed extensive experience and knowledge to achieve operational objectives and improve personnel performance levels.* First Air National Guard responder in pursuit of terrorists during the attacks of 9/11; Flight Lead in an F-15 scrambled on orders of the Northeast Air Defense Sector of NORAD; set up combat air patrol over New York City to prevent additional air attacks; escorted in-air flights to safety; performed surveillance for rescue missions on the roof of the World Trade Center.

Pmp

Bachelor Of Science, History

Air War College, Air Command & Staff College, Nato Tactical Leadership, Squadron Officers School

Siemens International Leadership Program, Itil V3 (It Information Library)