Tien Nguyen Email & Phone Number

Ho Chi Minh City, Vietnam

Ho Chi Minh City, Vietnam

IT Management:•Providing end user support for all the laptop and desktop users.•Good knowledge on the Microsoft windows desktop operating systems.•Good knowledge on the usage and troubleshooting of Microsoft office products including Microsoft outlook and Google Suites.•Good customer handling skills.•Able to provide touch base support for the server and network devices in the data center with the instructions provided over the phone.•Able to document all the devices and manage a proper inventory.•Able to log call and handle the vendors for any hardware troubleshooting.Organizational Management and Development:•Have a strong customer orientation to bring the information systems & technology department to provide value-added services to the business.•Work across functional business units to support organizational initiatives and business needs.•Promote inter-departmental and inter-divisional communications and teamwork.•Network internally and externally across the region to develop and implement best practices.Financial Management:•Establish operations expense and development budgets via thorough evaluation of business needs with regard to information management, systems, equipment, support and training.•Monitor and control overheads and expenses as per approved annual budget.•Manage the cost of jobs efficiently within present budget restrictions (i.e. cost management).•Provides regular update and reports to the IT manager as required on the financial spends and planning.People Management:•Be proactive and respond before being reminded.•Maintain a good interpersonal relationship with the team members and the offshore team members.•Manage a good relationship with the end users, business leaders and vendors.•Manage a good relationship with the regional leadership team.•Helping in the professional development of the team members.•Establish a strong team environment focused on exceeding internal and external client requirements.

Vietnam

Vietnam

- IT Services:• Providing end user support for all the laptop and desktop users.• Follow up and monitor request support handle by Regional team.• Supporting the server and network devices in the data center with the instructions provided over the phone.• Document all the devices and manage a proper inventory.• Preparing first draft or assist senior IT on plan to manage, forecast and plan the operational and capital expenditure spends efficiently, to be reviewed by senior level.• Log call and handle the vendors for any hardware troubleshooting.• Prepare document guideline for user. Training orientation for new user.- Organizational Management and Development:• Strong customer orientation to bring the information systems & technology department to provide value-added services to the business.• Work across functional business units to support organizational initiatives and business needs.• Work across national wide user with diversity of demand and culture.- Financial Management:• Assist higher senior IT to establish operations expense and development budgets via thorough evaluation of business needs with regard to information management, systems, equipment, support and training.• Monitor and control overheads and expenses as per approved annual budget.• Manage the cost of jobs efficiently within present budget restrictions (i.e. cost management).• Provides regular update and reports to the IT manager as required on the financial spends and planning.- People Management:• Maintain a good interpersonal relationship with the team members and the offshore team members.• Manage a good relationship with the end users, business leaders and vendors.• Manage a good relationship with the regional leadership team.Project task:• Migrating all devices (servers and workstations) from Microsoft SCEP and Symantec SEP to Cylance Protect.• Migrating all business data from NAS to Google Team Drive

Vietnam

- Service Desk task:• First level of IT service support and act as a single point of contact.• Receive user’s problem via phone, email and web form.• Create tickets (calls, incidents, requests) and assign tickets to proper assignment group.• Monitor and follow up tickets, verify resolution with user before closing tickets.• Work with local team, regional team and Nestlé business services team.• After working hour, shall be stand-by on call and work from home to support critical system and application incidents.• Administrative tasks to support and Provide basic IT training to Vietnam end-users.• Maintain GLOBE IT/IS site on the Nest Vietnam.• Communicate News, Policy and IT update to user via email, MY SERVICE DESK and the Nest.• Perform housekeeping user account.• Provide daily/weekly/monthly report e.g. KPIs report, Staff Transfer Report.• Join NCE activities eg. DOR, WOR,GSTD, Standard Routine.- Technical task:• Perform administrative Windows 2008 Server, Symantec NetBackup system tasks.• Maintain ISIT systems, Server room.• Manage IT inventory accuracy 100% (Server, PC, Printer, Mobile devices,…).• Ownership some risks and controls in ISO27001 (ISMS).• Join NCE activities (eg. DOR, WOR,GSTD, Standard Routine).• Perform any tasks assign by IT Operation manager.• Work in Head Office, and some travels required by IT Operation manager.- Project task:• Support for Life Cycle projects in Head Office, Factory in Dong Nai, Binh An, Tri An and do the report to IT Project Leader.• Migrate Snow 5 (Windows 7) to Windows 10 for work.- Facitilies task: • Mantain and manage all device such as laptop, desktop, projector, printer, phone, ect... at Head Office Ho Chi Minh.• Manage store of Head Office Ho Chi Minh. • Mantain and manage facilities of Head Office Ho Chi Minh.• Setup (Create/Modify/Delete) employee card permission access for all Vietnam end-user.

Ho Chi Minh

Ho Chi Minh

Office help desk. Install OS and software. Support the company’s employee to troubleshoot the problem on PC and laptop To create/ update test Design specification basing on the requirements, designing posters, banners.