Tien P. Email & Phone Number

Sacramento, California, United States

Gaming Application Support & Quality Management- ISTQB (International Software Testing Qualification Board) certified software tester- ITIL v4 Certified (Information Technology Infrastructure Library)- Customer acceptance testing for terminal hardware and enterprise software- Integration, regression, system testing, test script writing and test coverage- Usability, user interface, and reliability testing- SharePoint website development- Technical documentation- Software Development Life Cycle (SDLC)

Rancho Cordova, California, United States

• Program Lead - Facilitate, coordinate, and execute training programs:-- Information Security Leadership Foundation (ISLA) and Cybersecurity Boot Camp.-- Digital Services Innovation Academy (DSIA)• Remediate documents to be ADA compliant using CommonLook and Adobe Acrobat.• Create email marketing campaigns.• Maintain audio/visual equipment in training rooms.

Fremont, Ca

Marketing, Web & Design• Global marketing, corporate branding, and product marketing in the data center industry• Website creation, maintenance with CMS platforms, and ecommerce• Collaborate in cross-functional teams including UX researchers, engineers, program managers• User Interface design for web, software GUI, mobile application mock-up• User flows, branding, visual design, prototyping, production design, information architecture• Web Google Analytics, SEO, PPC • Create sales enablement materials for customer journeys-- PowerPoints, datasheets, technical proposals, webinars, videos, tutorials, brochures-- Whitepapers, photography, email marketing• Manage logistics and fulfillment of technology tradeshows and events-- Design, production, and setup• Create customer proposals for labs/data centers with technical drawings using CAD• Industrial design of fiber/copper patch panels, and robotic switch components• Public relations management - Hiring, article review, and schedule press releasesTechnical Support & Customer Success• Lead and train technical support team of 6+ customer success engineers• Global support for customers with deployment and software implementation• Fly on-site to customer labs and colocations to setup hardware and network configurations • Software liaison for engineers - Assist in developing python driver, test, and install• Handling of switches - Replacing encoders, robotic grippers, logical control units• Use software to calibrate robotic movement with precision to the micron level • Identify, root cause analysis, and resolve technical issues through remote desktop or VPN• Design customer lab configurations with sales engineers• Create service reports, document and manage all customer cases through SalesForce CRM• Provide technical support training and documentation to partners and value added resellers• Create hardware and software installation manuals

• Lead and provide direction for marketing department-- web, advertising, and embroidery apparel teams• Implemented and demonstrated marketing narrative customer experiences• Managed creation of sales proposals, direct-mail, and digital media campaigns• Designed B2B and B2C catalogs - Reviewed, proofed and attended press checks• Provided brand management through digital media creation• Design websites and online advertisements• Photo art direction for lifestyle photoshoots - On location and in studio

West Coast

• Created CAD and conceptual drawings of masterplan communities-- Subdivisions, parks, roadways, elevations• Modeled conceptual land development scenes in 3D• Built technical exhibits, civil engineering proposals, architectural plans and cross-sections• Produced point-of-persuasion materials-- Direct-mailers, billboards, presentations, environmental signage• Rendered digital coloring of commercial and residential architectural graphics• Developed and maintained employee intranet using Joomla content management system• Designed tradeshow exhibits and facilitated on-location set-up

• Provided design direction for San Joaquin Magazine and Valley Lifestyles Magazine• Designed all editorial layouts and customer advertisements• Managed vendor relationships with contributing writers, photographers, and printers

Bachelors, Communication Design, Emphasis In Graphic Design

Certificate Of Completion, Leadership And Management