Tiera Digiorgio Email & Phone Number

Midvale, Ut, Us

Salt Lake City, Utah, United States

-Database and Compliance Management: Utilize Unite (Salesforce-based CRM) to review and manage gift agreements, ensuring historical accuracy and compliance with organizational standards. Oversee amendments and updates to agreements, enhancing data integrity and operational transparency.-Process Optimization: Streamline the management of gift agreement cases, from initiation to closure, employing advanced tracking systems to improve processing times and stakeholder communication.-Training Development: Collaborate with the Gift Agreement and Compliance Officer to develop comprehensive training programs for gift officers, focusing on improving understanding and adherence to compliance and documentation standards.-Digital Document Management: Handle the full lifecycle of gift agreements using DocuSign and other digital tools to set up signatures, execute formal agreements, and manage post-processing activities. Ensure accurate record-keeping by uploading and maintaining documents in Unite and Box.-Financial Reporting: Assist in maintaining and tracking endowment data, preparing detailed financial and endowment reports to support fiscal management and strategic decision-making.

Salt Lake City, Utah, United States

-Project Management and Coordination: Utilized Notion project management software to track, update, and manage marketing communications projects, ensuring that all project milestones were met on schedule. Expertly coordinated with team members to assign tasks and resolve scheduling conflicts, demonstrating strong organizational and problem-solving skills.-Client Relations and Communication: Provided high-level administrative support and maintained strong, positive relationships with internal clients, ensuring their needs were met with professionalism and courtesy. Opened new project requests and communicated with clients to clarify project details, enhancing customer satisfaction through meticulous attention to service.-Policy Compliance and Procurement Interaction: Worked closely with the procurement department to adhere to university policies and procedures, ensuring all marketing operations complied with institutional standards.-Vendor Management: Liaised with both internal and external contractors and vendors to facilitate timely project completion, showcasing effective coordination and management skills.-Financial Administration: Assisted the Manager of Marketing Operations in processing, paying, and tracking invoices. Maintained both hard and soft ledgers for all department accounts, ensuring accurate financial reporting and budget management.

Remote

-Social Media and Content Strategy: Led the strategy, creation, and publication of engaging social content as part of a marketing campaign for a new product launch within a Facebook virtual community. This involved developing content that resonated with the target audience, thereby boosting brand visibility and engagement.-Content Development: Authored diverse product-related content, including blog posts, web content for podcasts and videos, and social media updates. Managed website updates using WordPress CMS, ensuring content was fresh, accurate, and aligned with the latest marketing strategies.-Customer Relationship Management: Handled customer inquiries and service issues via HelpScout and Facebook Business Suite, providing timely and thoughtful responses that upheld the brand's reputation for excellent customer service.-Team Collaboration: Utilized Slack for daily communications within a creative and development workflow, facilitating effective teamwork and project management across departments.

Remote

-Digital Content Creation: Crafted and published a wide array of content including email copy, press releases, promotional texts for social networks, and online ads, utilizing Google Suite for optimal project organization and collaboration.-Social Media Strategy and Management: Coordinated and strategized social media content and campaigns, leveraging platforms like Twitter and Facebook via HootSuite to boost engagement, drive program applications, and enhance brand visibility.-Partner Relationship Management: Supported the success of 4-5 guest lecturers annually, ensuring effective communication and relationship development for ongoing collaboration. Skillfully addressed and resolved issues, contributing to a robust network of partners.-Website Management: Conducted basic content updates and formatting adjustments using WordPress CMS, maintaining an up-to-date and engaging online presence.

Remote

-Data Analysis and Insights: Analyzed data from over 1,000 international credential evaluation cases, converting foreign academic credentials into U.S. equivalencies and drawing actionable insights to inform strategic decisions.-Document Management and CRM Utilization: Demonstrated meticulous attention to detail in document review and data entry, using SharePoint for verification and Salesforce CRM to manage customer relationships efficiently.-Customer Relationship Management: Maintained high levels of client satisfaction by ensuring accuracy and efficiency in credential evaluations, which contributed to customer retention and supported the overall marketing strategy of the admissions department.-Research and Database Management: Performed comprehensive credential research and managed content within global education databases, ensuring up-to-date and accurate information.-Process Improvement: Authored clear, effective internal communications that simplified complex departmental processes, streamlining the admissions process and significantly reducing delays.

Boise, Idaho Area

-Team Collaboration and Material Production: Collaborated with cross-functional teams to design and produce customized communication materials, including slides and infographics, as well as print marketing collateral like flyers and pamphlets. These were successfully distributed to over 200 attendees at weekly promotional events throughout each summer.-Lead Generation and Presentation Skills: Generated 300-400 enrollment leads through dynamic and engaging study abroad marketing presentations. Recognized for creating content that was nominated as “the most useful” and achieved the highest attendance with 1,400+ attendees.-Digital Content Creation: Created and published digital content across multiple platforms, adhering to strict brand guidelines while effectively amplifying client stories. Managed content that ranged from email copies to social media posts and updated website pages.-Social Media and Community Engagement: Led the management of social media channels, including Instagram and Facebook, focusing on event promotion, digital outreach, and community engagement initiatives. Played a key role in assisting the department during the transition to a new, university-wide WordPress CMS theme, ensuring a smooth and efficient process.

M.S.Ed, Higher Education: International Education Leadership

Bachelor Of Arts (B.A.), Spanish, German