Tiera Heller Email & Phone Number

Appleton, Wi

In this newly created role within the Collision Center, I am the frontline contact for customers when repairing their vehicles. I facilitate all aspects of the customer interaction process(e.g. scheduling appointments, arranging alternate transportation, coordinating insurance claims, keeping all parties up-to-date on repair status and finalizing orders when complete). In addition, I conduct two continuing education classes yearly for insurance agents to help with the annual certification. I also was directly involved in creating and implementing several marketing initiatives and referral programs resulting in increased awareness of the service we provide.

Appleton, Wi

I assisted individuals and business representatives in both the high-volume drive thru lane and counter areas, always treating customers with professionalism and utmost respect. I informed customers about bank products that met their needs and referred them to financial specialists (when warranted) while valuing their time.