Tiereni Wright Email & Phone Number

Provide training to employees on all tasks performed below. Initiated a project to reduce unapplied cash and over 60 days receivable balance. Reduced unapplied cash from 1.3MM to 247K and reduced over 60 day receivable balance from 811K to 56K.Recognize billing and operational issues and make recommendations for changes to be made by the customer service.

Imported, applied, and balanced daily cash batches from lockboxesApplied all wires, ACH, and other electronic payments to customer accountsDaily reconciliation of cash application batchesRegular filing of sales and cash batch back-up in a logical storage and retrieval systemReconciled all payments not applied through auto-cash processFollowed up with.

Ran aging reports and distributed weekly reports to area plant and sales personnel and upper managementPrioritized customer callsContacted and followed up with plant and sales personnel regarding customer disputes and discrepanciesMet and exceeded monthly cash flow goals determined by managementRecorded detailed notes of all activity related to customer.

Initiated investigations of about 300 transactions per month and researched customer situations to determine validity of claims, and generated credits/invoices through T.O.P.S. Order entry system in a timely manner Created, updated and analyzed a weekly aging report to ensure manageability of current and delinquent accountsResolved disputes between.

Settled all guest accounts to show a zero balance.Answered all guest questions pertaining to their folio.Corrected any mistakes with their folio and authorized payment as needed.Informed guests of the packages offered by the hotel to be purchased.Typed, mailed and authorized payment for gift certificatesAssisted with all reservation and front desk duties.

Maintained a thorough and complete knowledge of all departmental procedures and assisted in the administration of the Hotel operations.Handled all guest request, complaints or problems in a prompt and courteous manner.Ensured a maximum level of service and satisfaction was achieved and maintained.Maintained adequate staffing levels in the Front Desk and.