Tierra Matthews Email & Phone Number

Greensboro, North Carolina

This is a company with very high expectations; apart of the reason that they have earned 10 JD Power Awards for guest service satisfaction, first ever in the hospitality industry. I helped manage a 143-room hotel during and after a transitional renovation period. This also included increasing annual hotel revenue by 20% through following cost control guidelines and controlling the Standard Labor Index, maintaining at least a 93 guest satisfaction rating, above the company average of 91.5, earning a quarterly bonus since employed and being held responsible for such tasks including: P&L, A&R, tax reconciliations, budgeting, and on-boarding employees.

Charlotte, North Carolina Area

I work 36-40 hours a week while in school, maintaining a 3.2 in major GPA. At Drury, I provide a visible presence to ensure that all customer requests and queries are responded to promptly and effectively, often handling guest complaints in a friendly, efficient and effective manner. I serve up to 150 customers per night; including planning, preparing, and serving food and alcoholic beverages to our guests. It is my main goal to provide exceptional customer service and build both positive and meaning relationships with our guest, offering them an amazing experience with their stay.

Charlotte, North Carolina Area

I am a Desk Representative for a housing area, Greek Village, at the University of North Carolina at Charlotte. Here, I am responsible for professional, delicate and efficient check-ins and check-outs for each resident as well as assisting the residents with any issues while ensuring an optimal level of services to guarantee satisfaction. I also coordinate and maintain both professional and interpersonal relationships with all residents and staff members. Ask a desk representative another main focus of ours is to maintain and update knowledge on bulletin boards and any publicity throughout the monitored area for both students and residents in the area.

Charlotte, North Carolina Area

As an Resident Adviser, I developed an endless supply of skills and abilities and had experiences that are going to be relevant to almost any profession. I acquired interpersonal, teamwork, communication, problem-solving, & leadership skills throughout my experience as an RA. It was my main duty to promote academic excellence, address student needs, and encourage involvement among residents in a way that supported the mission of the University and the Department of Housing and Residence Life.With the support of an amazing staff, I helped to create and develop a positive living environment designed to link community, faculty, and residents, often resolving conflict. My favorite activity to do as an RA, was to plan, coordinate and direct student centered hall programs to promote social, education, diversity, health, emotional, understanding and growth amongst our residents.

Charlotte, North Carolina Area

I was 1 out of 16 individuals chosen to represent the Housing and Residence Life at the University of North Carolina at Charlotte for their summer conference guests. In this position I served as a knowledgeable resource personnel for conference guests. I administered check-in and check-out stations for up to 200 conference guest at a time, explaining policies and procedures. As a conference assistant, I enforced policy violations, handled problematic situations and effectively confronted participants.