Tiffani Grant Email and Phone Number

My responsibilities included: •Maintains customer records by updating account information.•Opens customer accounts by recording account information•Contributes to team effort by accomplishing related results as needed•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.•Adapted quickly to new or changing situations

•Assisted office staff in maintaining files and databases•Prepared reports, presentations, memorandums, proposals and correspondence•Prepared and edited meeting minutes, presentations and tables•Responsible for tracking project changes and produced updated site based schedule

•Assisted office staff in maintaining files and databases•Prepared reports, presentations, memorandums, proposals and correspondence•Monitored office operations•Scheduled appointments and meetings for executives•Tracks office supply inventory and approves supply orders•Assists in the preparation of department budgets and expenses

•Developed and implemented efficient research processes•Coordinated phone meetings to make sure that drugs are supplied based on FDA guidelines•Prepared reports and maintained records on program goals, achievements, problems and resolutions•Surveyed, studied, and analyzed existing resources that achieved maximum effectiveness•Filed all project documents (hard and soft copies)•Evaluated the effectiveness of program to ensure that services were provided in a cost effective manner

•Log into TWIC database board and close helpdesk tickets•Make copies and files•Follow-up with Transportation workers regarding information needed to complete their request for further processing in accessing a TWIC card•Ensure required material is attached to request for wavier and appeals for adjunction processing•Responsible for answering telephone calls related to applying for TWIC card •Handled confidential information•Keeping a weekly log of helpdesk tickets completed for the week

•Provide direct support to the Assistant Division Chief of Enrollment•Dealt directly with customers either by telephone, electronically or face to face•Respond promptly to customer inquiries when handling and resolving customer complaints•Obtain and evaluate all relevant information to handle inquiries and complaints•Conducted follow-up actions to assure timely completion of assigned tasks•Managed customers' accounts and recorded details of actions taken•Analyze and resolve outstanding issues to achieve customer satisfaction•Manage all administrative functions including, but not limited to: authorizations, payments, denials, coordination of benefits and eligibility

•Conducted screening of passengers, baggage and/or cargo at the Washington/Dulles National Airport, Dulles, Virginia•Maintained security while providing good customer service and exercising patience and self-control when faced with difficult passenger and stakeholder situations•Immediately responded to breaches of security and emergency situation•Secret Security Clearance