Tiffani Leclair Email & Phone Number

Portland, OR, US

United States

Portland, OR, United States

• Responsible for managing the web team, UX design, requirements, and technical product management of NWEA.org, Teach.Learn.Grow blog, Community, and Connection (Help) sites.
• Define strategy for technical solutions, new features and functionality, architecture, and application integrations
• Provide thought leadership on technical feasibility of development solutions based on latest technologies, apps, code, and libraries
• Collaborate with stakeholders and teams across the ORG to gather requirements
• Develop and maintain product and digital roadmap for web properties
• Ongoing research and analysis of digital ecosystems, design patterns, and digital best practices

Portland, Oregon

• Led web development team in digital development strategy and implementation
• Identify, define, and create requirements to improve digital systems and reporting including accessibility, Google Tag Manager (GTM) / Google Analytics, Marketo and personalization improvements
• Led web integration of an award winning perpetual DemandGen infrastructure and developed the design and functionality of the associated Resource Center
• Provided SEO audits and guide recommendations to improve SERP rankings
• Responsible for moving the development team to agile project management, adoption of JIRA, and implementation of sprint planning which increased team efficiency and web production visibility
• Initiated development of web page update process and schedules within Smartsheet, allowing for clear visibility into project deliverables, resourcing, and ensuring a collaborative web page development process

Portland, Oregon Area

• In charge of large-scale brand advocacy programs for Citibank from concept to delivery, focused on engineering, design, and UX work.
• Management of up to 4 front-end and back-end developers for Citibank programs
• UX driven design processes ensured the highest quality design standards were met across platforms and browsers, keeping human centered design at the forefront of the user experience
• Responsible for SEO audits, keyword recommendations, and ongoing improvements resulting in third page to first page SERP rankings and a 200% increase in site visits over six months
• Defined code tagging requirements to optimize Google Analytics Reporting for clear analytics and event tracking to map to Citibank KPI’s
• Researched and developed digital update strategy for Citibank sites to meet WCAG 2.0 AA company accessibility initiatives

Downtown Portland

• Managed day to day work and resourcing of developers
• Managed the build of a custom CMS to support a website and customer portal for a large state run utility site
• Built User Acceptance Testing for clients and team members
• Created functional requirements for iOS and Android design systems to develop custom mobile applications

• My responsibilities included managing the client website, LMS, and translation of coursework into 26 different languages through EMEA and APAC. I worked closely with teams to build efficiency around localization of the.
• Responsible for account and team leadership for alignment with client business requirements and program strategy
• Developed proposals and led client presentations, winning more than $1.5 million in contracts for the agency
• Launched a custom Learning Management System for Intel
• Created and managed process for program localization of content across 26 countries
• Managed all PMs assigned to Intel, our largest client at that time

Contract Project Manager responsible for working with Senior Software Engineers to deliver applications for HP and Time Warner.

• Led client and program strategy for the Intel Retail Edge Program, an international, multimillion dollar advocacy and training program.
• Served as primary point of contact for client, working closely with international stakeholders on design and marketing strategy and deliverables
• Created LMS functional requirements and managed the process for localization of content across 26 countries
• Managed all design and development resources on the project, up to 15-person headcount
• Managed a team of 8 project managers, providing strategic mentorship and career growth opportunities within the organization
• Hired and managed all out-sourced design and development contractors

• Led engineering team and LMS development
• Managed up to five direct reports including front and back-end developers
• Balanced development time with usability and cost
• Designed product UI and assured adherence to architectural development standards for an intuitive UX
• Consulted across teams to ensure technologically feasible concept implementation
• Designed and programmed interactive animations and custom courseware

Bachelor Of Applied Science (B.A.Sc.), Psychology, Sustainability

Architecture Sustainability Certification, Environmental Design/Architecture

Psychology