Assist with entering, maintaining, and/or processing confidential information in the payroll system; Provided administrative and project management oversight with benefits, charitable contributions, and other community driven outreach. Worked with employees to provide knowledge and resources to maximize their time here in our country. General Human Resource Functions used daily: customer service, recruiting, interviewing, hiring, terminations, disciplinary meetings, employee time keeping, uniform inventory; ensure completion and maintenance of employee records, documents, and forms while onboarding; enforce the standards, policies, and procedures. Disseminate W2 forms including electronic versions for our seasonal international staff. Perform other duties as assigned. Demonstrated excellent verbal and written communication, telephone, and presentation skills. Excellent employee relations skills. Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.

Greet and assist clients, employees, and the general public when entering office providing excellent client and employee customer service. Provide daily analytical support and validation through our EMR system per industry regulations. Daily activities can include: Scheduling clinicians, notify physicians of care changes, perform pre-bill auditing, send patient instructions, verify receipt of proper documentation and follow up as necessary with clinicians, clients and families, manage office calls, correspondence and meetings, monitor office supply levels, provide customer support, support ongoing client and employee requests including staff scheduling, preparing client materials, administrative tasks and processing of client files in alignment of government/health care standards. Comply with HIPAA and Data Privacy Practices and regulation. Extra duties beyond job scope included: training for other branches, processing Medicare Audits, taking on Branch Admin duties while the employee was on medical leave.

This office had been vacant since April ‘16.Managed a staff of 10 preparers, organized/instructed a tax class the Fall of each year. All the students successfully completed my class and were the first in my district to do so. Basic management functions demonstrated: scheduling, training and coaching, all human resource functions, cash balancing, bank deposits and budgets. My first year running this office, which went from franchise to a corporate, I had a 22% drop in return count but only a 9% drop in revenue, second season 0% drop-in return count & a 12% increase in revenue.