• In charge of the Change Management and Change Request process• Assisting Business Analysts with UAT Testing • Writing UAT Test Cases for systems testing• Writing Business Requirements for systems releases• Filling in as interim Workforce Management Analyst and assisted in implementation of WFM program (Pipkins)• WFM reporting and data analysis • Creating and managing project plans• Auditing documentation for ISO compliance• Tracking and analyzing Risk Management data for compliance

 Recipient of Directors Award for Process – Continuous Improvement Initiative 2nd Quarter 2013 Outreach to members to get them in touch with resources provided by their company and health plan. Pulling daily and weekly reports from Business Objects for updates to ensure account Performance Guarantees are on track to be met Proficient in ECC, HRS, CS90, Xcel, WMDS, and Microsoft Office Suite including (but not limited to) MS Project, MS Excel, and MS Visio. Typing and correcting approval and denial letters, along with health information letters and no contact letters Managing over 20 Microsoft Xcel spreadsheets for member outreach Ensuring that monthly and yearly performance guarantees for contacting and engaging members are met Administrative work for predetermination team including organizing clinical information, sending overnight to AMR via UPS and returning clinical to providers offices Setting up predeterminations and ensuring all clinical information, photos, x-rays, and other applicable materials are available for the medical director to review Ordering supplies for unit via Sourcepoint  Writing desktop procedures and workflows for the UMR unit and the Case Management Unit Traveled to Atlanta, GA to help train new team members when the new Atlanta site opened

• In charge of opening store, managing shift including deposits, and ensuring OSHA and NYS Labor laws are followed• Managing shifts of 10+ employees • Forecasting and analyzing product and labor costs and needs for the store• Employee Schedules• Certified in food Safety by NYS and ensuring all food safety regulations are followed