Tiffany Giles Email and Phone Number

• Responsible for all administrative tasks associated with effective us of Kronos and NEST• Act as the leader on duty and consistently models the brand customer services standards and customer first selling behaviors• Supports the store manager by managing all Kronos functions ensuring productive weekly schedules to support and help drive business• Executes all daily and weekly operational procedures including supply orders and bag inventories• Completes /organizes and audits all employee files ensuring all necessary new hire paperwork is complete and accounted for• Supports the management team ensuring the store audit compliance and shrink results meet company loss prevention standards• Evaluate store sales and payroll goals on a daily basis using payroll reports and tools; making scheduling adjustments to meet business needs

• Execute signage and markdown processes accurately and efficiently to meet productivity and pricing standards• Assist in Ship from store (SFS) and buy online pick in store orders (BOPIS)• Assist in unloading boxes onto the sales floor and back stock overage in proper areas of the stockroom• Replenishes stock on the sales floor as needed• Promote our product and encourage everyone to do the same• Support sales floor, fitting room, cash wrap, back of house, as required• Execute operational processes effectively and efficiently• Offer product suggestions and add on additional items when engaging with customers Demonstrate a sense of urgency and pride while executing tasks and processes

• Process weekly departmental payroll.• Create, maintain and post schedules for all depts within the spa using Kronos.• Maintain records for time edits and prepare late and absences forms to maintain accurate employee files.• Assisted in hiring process for all positions in the spa and other depts in the hotel.• Process and code all invoice for purchased items for the department by using credit card or People soft to ensure proper payment.• Make sure checkbook is balanced and budgets are in line for the month by month.• Review P&L reports monthly• Create and maintain labor, commissions and corporate reports.• Assists in retail: buying, receiving, merchandising and quarterly physical inventory for hotel gift shop and spa retail shop• Increased retail revenue by $30,000 within a year.• Assists in scheduling and ordering treatment supplies for service providers• Assists in booking spa appointments to maximize revenue.

• Developed incentives for therapists to achieve goals for product sales• Helped select, train of new hires• Ensure monthly supply orders are complete• Managing and controlling payroll versus budget monthly in spa service areas.• Established treatment procedures and maintained consistency of performance.• Maximized revenue by proper scheduling of treatment areas and service providers.

• Conducted monthly physical inventories• Checked par levels and reordered merchandise for retail shops• Assisted with day to day operations• Created procedures for merchandise flow: receiving, checking in and ticketing