Tiffany Giles Email and Phone Number

• Formulate media and order reagents. Carefully follow standard laboratory operating procedures• Provide a computer database with an inventory of supplies and reagents• Manage and troubleshoot standard laboratory equipment.• Maintain stock supplies and facilities in a neat and organized manner• Implement quality assurance audits to ensure that proper protocols are followed• Communicate with investigators to recognize and resolve difficulties. Provide recommendations on enhancing facility procedures•Familiar with Laboratory information systems

• Answered customer telephone calls promptly to avoid on-hold wait times.• Managed over 25 calls per day in a professional office environment• Maintained customer satisfaction with forward-thinking strategies focusedon addressing customer needs and resolving concerns.• Aided incoming and current students with financial aid questions orconcerns• Used secure payment for University Payments safe and securely over phone