The account manager is a position within the service team in the employee benefits division. Day to day main point of contact for service related issues. Responsible for servicing clients of sizes of 50-750 lives. Responsible for building relationship with client in order to establish trust. Handling all phases of the renewal process with both new and existing clients, from obtaining necessary employee census information as well as executing carrier applications and submitting to marketing team, to planning and executing annual open enrollment with the client/employees, as well as implementing all eligibility information to appropriate carriers. Eligibility is handled via a census spreadsheet, submitting of employee applications, or via electronic enrollments on carrier sites. Liaising between client and carrier to effectively enroll, terminate, change, and all other actions in regards to eligibility of group. Effectively resolve any and all billing issues that are brought forward. Work with producer in order to maintain successful relationship and play large role in retention of business.

Directly responsible for overall ships training compliance, create and manage ships training calendar for company values, security, safety, and environmental training, effectively manage company cross training program, conduct needs analysis to diagnose divisional challenges and create appropriate training curriculum to coach crew members back to acceptable standards

Responsible for ensuring operation is properly staffed at all times. Directed management on requirements for personnel request process in place. Source and set up all interviews with applicants and hiring managers. Utilize proper recruiting techniques including corporate website, local websites, social networking sites, local networking events, and job fairs. Successfully maintain applicant tracking system to consult and utilize when necessary. Manage external agency relationships to maintain candidate flow and control costs. Complete monthly reports to track recruitment and turnover statistics. Coordinate all workers compensation claims. Ensure the development, maintenance and proper utilization of job descriptions and training. Ensured hotel was involved in providing community service by coordinating and setting up internships for 5 students at local charity cafe, Café Reconcile, to complete their final phase of the program at the InterContinental New Orleans.

Completed Pyramid Hotel Group’s Manager in Training program for Human resources. Worked as Interim HRD for Antler’s Hilton (Colorado Springs, CO), and Hilton Fisherman’s Wharf (San Francisco, CA). Fully responsible for all facets of human resources including recruiting, training, employee administration, employee relations, workers compensation, and compliance. Promoted to Asst. HR Director at Claremont Resort & Spa (Berkeley, CA) and responsible for all Union and non-Union benefit administration. Managed the positions of HR coordinator, recruiting manager, as well as training manager. Finally, was promoted to HR Director at Marriott Metairie at Lakeway (Metairie, LA). Sat on executive committee and was responsible for all human resources objectives and initiatives. Handled all employee relations issues as well as managed all employee reward programs, and employee of the month functions. . Assisted the company in giving back to the community by organizing team participation in events such as Making Strides for Breast Cancer and the Susan G. Komen walk, “Adopt a Family” with Catholic Charities, Habitat for Humanity, and many events with various New Orleans charities.