• I worked in a demanding remote call center setting, handling inbound and outbound calls, chats, emails, and texts from clients and customers.• My responsibilities involved ensuring that the patients received their medications in a timely manner by contacting Medical, Dental, and Vision providers, pharmacies, and Pharmacy Benefit Managers and Insurance carriers when necessary.• I made sure to verify providers, billing, and prescription information with the patients. Verified insurance status for patients to make sure that the policies were active in order to process prescription claims. I Contacted patients with expired or unlisted coverage to determine what benefits may be available.• I Checked and corrected bills in patients accounts.• Acted as a resource or subject matter expert for patients questions and concerns.• I contacted insurance companies regarding medication Prior Authorizations.I made sure to answer all of the patients' questions and address any issues that they had to make sure that they understood the services being provided by SelectRx. I also provided support to pharmacy members seeking assistance or information regarding: contracted PBMs and health plans, payment rates and reimbursement status, and claims processing. I maintained confidentiality and adhered to privacy policies and HIPAA laws while collaborating with a team and following the guidance of leaders. I provided accurate information in a professional manner, utilizing current technology such as Salesforce, other CRMs, and Pharmacy software in order to review and document interactions clearly and concisely. Lastly, I exercised compassion, empathy, and active listening skills in order to provide the best customer experience possible Achieved 100% compliance with HIPAA, enhancing patient trust and service integrity.Provided empathetic support to patients, resolving concerns and boosting satisfaction levels.