Tiffany Mcdowell Email and Phone Number

• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning• Create innovative and unique menus, banquet hall set-ups and functions for conference guests• Work interdepartmentally with the kitchen, management and other hotel teams to ensure a seamless, fun and exciting guest experience

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer service• Design exceptional menus, purchase goods and continuously make necessary improvementsIdentify customers needs and respond proactively to all of their concerns• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork• Understands the impact of Banquet… Show more • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standardsPreserve excellent levels of internal and external customer service• Design exceptional menus, purchase goods and continuously make necessary improvementsIdentify customers needs and respond proactively to all of their concerns• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork• Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.• Adheres to and reinforces all standards, policies, and procedures.• Maintains established sanitation levels.• Manages departmental inventories and maintains equipment.• Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.• Schedules banquet service staff to forecast and service standards, while maximizing profits.Assists team in developing lasting relationships with groups to retain business and increase growth. Show less

• Coordinated details of several events including conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, and employee appreciation events • Solicited new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication• Attended planning visits, welcome receptions, tie-down meetings, and any internal meetings related to security… Show more • Coordinated details of several events including conferences, weddings, birthdays, anniversaries, charity events, surprise parties, trade shows, sales meetings, business meetings, and employee appreciation events • Solicited new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication• Attended planning visits, welcome receptions, tie-down meetings, and any internal meetings related to security, parking or production• Worked alongside departments within the hotel to provide quality service to customers and oversaw client functions to ensure customer satisfaction• Developed/maintained knowledge of market trends, competition and clients/customers Show less

• Managed the execution of all aspects of events to include planning, day to day coordination and exit strategies• Served as meeting planning advocate and liaison to all operational departments• Maintained program knowledge by attending planning meetings, conference calls, reviewing group resumes and banquet event orders prior to group arrival• Assisted with coordination of all convention group plans and catering needs with all required operational departments

• Supervised the Front Desk to ensure efficient and profitable operation by performing specific duties or through delegating tasks• Set the tone and example of guest service and guest satisfaction for all colleagues• Participated in managing, overseeing, and training of the front desk personnel• Established a fun, productive working environment for the Front Desk Staff• Provide exemplary guest service while responding to guest questions, complaints, or request• Worked with a… Show more • Supervised the Front Desk to ensure efficient and profitable operation by performing specific duties or through delegating tasks• Set the tone and example of guest service and guest satisfaction for all colleagues• Participated in managing, overseeing, and training of the front desk personnel• Established a fun, productive working environment for the Front Desk Staff• Provide exemplary guest service while responding to guest questions, complaints, or request• Worked with a staff for 50+ employees, raising and surpassing the departments for guests overall satisfaction efficient check-ins and guest w/ problem resolution overall satisfaction for the year 2014 Show less

• Managed call center which including maintaining visibility to answer agents’ questions, receiving calls agents were not able to handle and be available when an agent needed assistance• Monitored queue and tracked inbound calls• Kept agents aware of daily statistics of inbound calls, calls waiting, and the abandonment rateMotivated and encouraged agents through positive communication and feedback, trained new hires