Tiffany Olsson Email and Phone Number

• Investigate personal auto accidents, secure recorded statement and analyze claim files to determine liability• Interpret policy language and convey coverage to customers• Display the ability to multi-task and perform efficiently while exceeding department goals• Efficient with being able to navigate through multiple computer programs – Word, Excel, Claim Systems• On average work around 25 to 30 claims a day and make or take around 30 to 50 calls a day

• Handle auto claims, Coverage issues and Liability decisions • Acting Supervisor – handled supervisory activities and escalated calls• Volunteered for the New Hire Team Project

• Quote and Issue Motorcycle, ORV, Travel Trailer, Motor Home and Boat policies for agents• Engage agents on complex policy issues and resolve with the highest customer experience expectations met• Take payments from insured or agents over the phone• Take and average of 80 calls per day from insured and agents

• Review auto and home policies to verify if they are an acceptable risk, make changes when needed• Review home inspections for acceptability• Answer billing questions for agents and insured, enter in new applications for agents (data entry)