Tiffany Penfold Email & Phone Number

Burscough, England, United Kingdom

The main responsibilities of this role include:Rota Management• As the store manager of the Ormskirk branch, I actively managed the scheduling of working arrangements for a team of 8-15 employees, ensuring optimal staffing levels to meet business demands. Through strategic planning and coordination, I consistently maintained efficient staffing levels, resulting in improved customer service and operational effectiveness.Customer Retention• As the manager of the Ormskirk branch, I prioritized fostering strong relationships with our customers, recognizing the importance of repeat business. My team and I were dedicated to providing exceptional service and personalised attention, to ensure customer satisfaction and loyalty. Whilst managing the Ormskirk branch, the store was recognised as maintaining the highest customer loyalty rates within the franchise.Employee training and Performance apprasials • As the store manager of a reputable brand, I held the responsibility of ensuring that my colleagues consistently upheld the brand's standards. This encompassed conducting regular performance reviews, providing one-to-one training, arranging and overseeing team training sessions, and monitoring their progress on online training platforms. Alongside acknowledging commendable practices and offering consistent praise, individuals who fell short of the expected brand standards were given personalized action plans which I devised. These plans were monitored and reviewed on a weekly basis until satisfactory progress was achieved.

Burscough, England, United Kingdom

Inventory Management• As a central responsibility of my role, I diligently managed store inventory to meet dynamic demand fluctuations. This involved not only accurately ordering stock but also conducting monthly stock counts. Through meticulous record-keeping and proactive inventory control measures, I upheld the precision and reliability of our stock records. This optimisation significantly enhanced operational efficiency while effectively mitigating losses.Managing Complaints• The role entails promptly attending to and resolving customer concerns to guarantee their satisfaction and uphold favourable relations with the business. Essential duties include attentively listening to customers to grasp their issues, empathising with their viewpoint, and implementing suitable measures to effectively resolve the matter.Food Hygiene• As both a shift leader and store manager, it was my duty to maintain food hygiene standards at consistently high levels. This involved staying well-versed in the expectations of an exemplary food hygiene establishment and ensuring that both myself and my colleagues adhered to these standards diligently. This was reflected in the five-star food hygiene rating which was consistently maintained under my management.

Burscough, England, United Kingdom

Burscough, England, United Kingdom