Tiffany Perkins Email and Phone Number

Work as a trusted partner with senior business leaders across the region to understand strategic plans and objectives and ensure the IT demands for capabilities needed to enable them are appropriately captured, prioritised and business expectations on delivery timescales fully understood.- Be an expert in Operations, Finance & Procurement, HR, Legal & Compliance providing guidance and clear recommendations to the business leaders and rest of IT organisation- Act as an ambassador for globally run projects by championing local needs with the Global Leadership team and supporting better visibility of global roadmaps and plans for local stakeholders, ultimately helping to shape, stimulate and build their IT strategies and roadmaps for the future.- Lead overall IT Portfolio Governance Reviews to provide visibility of all IT projects and activities that impact on the functions, including clearly communicating risks, issues and actin plans- Strive to provide exceptional service levels of quality and reliability of any IT systems that are delivered.- Act as the champion for the markets’ needs as part of the global IT organisation ensuring that the markets’ needs and priorities are communicated and understood across the wider organisation.- Continually work to build and maintain strong working relationships with business stakeholders and frequently seeking out “what’s different” in their associated portfolio engaging with local teams and third parties and feeding into wider global IT teams- Additionally, manage a team of business analysts and project managers to implement IT solutions

Provide a unified view for markets and leadership of the effectiveness of internal product and service delivery regardless of which global IT function and its supporting vendor(s) delivers; while influencing the organization to make decisions on which projects to undertake. Additionally, responsibility for a group of related initiatives, and working with markets define and report SLA compliance, remediation plans, cost effectiveness and customer satisfaction. Gather and report metrics that describe the state of the IT portfolio and communicate effectively with upper management to facilitate effective decision making. • Implement structured, consistent governance across all market-oriented services• Track and report on SLA compliance to markets and customer satisfaction in a consolidated manner• Implement action plans and/or remedies with teams where services fail to meet SLAs• Work with service teams to identify opportunities to realize additional value for markets• Ensure a high degree of communication to and from markets and service delivery managers

Serve as IT Service Management (ITSM) process owner. Manage a yearly budget of $1M and 15 direct reports. Accountable for numerous services including but not limited to Infrastructure Level II support and Analytics, SAP implementation, and ITSM execution. Key Accomplishments• Spearheaded an initiative to define and implement the strategic roadmap for an end-to-end proactive infrastructure monitoring landscape.• Streamlined the support structure for enterprise-wide testing, event, license, code migration management tools.• Volunteered and after one month assigned by Director as Project sponsor for the entire global team in the implementation of ServiceNow. • Selected by Director to establish a “Center of Expertise” for global infrastructure support in Bangalore, India. Utilized strong project management skills and experience to engage entire team in the project. • Assumed role as Enterprise escalation point for critical and high IT infrastructure and application incidents while serving as the liaison between senior management and business partners.

Managed all phases of the development lifecycle to ensure a reduction in defects and an improvement in quality velocity and the creation of standard work. Key Accomplishments• Analyzed data to minimize network latency impacts for an application server consolidation generating $70,000 in savings per year.• Facilitated data cleansing and oversaw corresponding implementation of SAP for inbound logistics facilities.• Adhered to the Six Sigma Process Improvement methodology to successfully deliver 10 critical IT initiatives, while overseeing multiple global teams resulting in over $500K in savings.• Selected by leadership team to temporarily serve as IT Solution Center Consultant and supported acquisition of a lucrative external logistics contract within four months of being selected. • Managed all phases of the development lifecycle for a project related to the launch of a Caterpillar joint-venture for a vocational truck.

Led an 8-person application enhancement team focused on improving customer satisfaction, gaining operational efficiencies, compliance with governmental regulations and accounting practices and achieving strategic objectives. Applied project management standards to ensure successful delivery of projects. Key Accomplishments• Tracked, monitored and managed numerous projects of which 10-15 ran simultaneously.• Conceptualized and collaborated with team leads to develop and implement a divisionally shared resource pool.