Led sales team, fostering collaboration to surpass sales objectivesPioneered innovative strategies, enhancing team performance and productionManaged staff schedules, optimizing productivity and policy adherenceDelivered compelling presentations, catalyzing business growthAnalyzed sales data, providing insightful recommendations for improvementsOffered empathetic services to families, addressing their burial needsEnhanced sales through strategic team training initiativesUtilized Yard, Microsoft, Entrata for streamlined operationsEnsured property's compliance with local laws and regulationsMaintained transparent financial records, contributing to business integritySubmitted timely and accurate financial reports on a monthly and annual basisImplemented new sales strategies, boosting client engagement and satisfactionOversaw daily sales reports, ensuring accuracy and timely adjustments to meet targets.Trained new employees on company policies and procedures related to sales activities.Prepared weekly reports detailing sales figures, forecasts, and key performance indicators.Developed and implemented effective strategies to improve customer service experience.Managed daily office operations, such as staff scheduling, budgeting, payroll administration, and record keeping.Resolved conflicts between customers or between customers and employees.Developed strategies for cross-selling products based on customer needs analysis.Conducted regular performance reviews with all sales personnel to monitor progress towards targets.Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents, such as attendance records and correspondence.

Led sales team, fostering collaboration to surpass sales objectivesPioneered innovative strategies, enhancing team performance and productionManaged staff schedules, optimizing productivity and policy adherenceDelivered compelling presentations, catalyzing business growthAnalyzed sales data, providing insightful recommendations for improvementsOffered empathetic services to families, addressing their burial needsEnhanced sales through strategic team training initiativesUtilized Yard, Microsoft, Entrata for streamlined operationsEnsured property's compliance with local laws and regulationsMaintained transparent financial records, contributing to business integritySubmitted timely and accurate financial reports on a monthly and annual basisImplemented new sales strategies, boosting client engagement and satisfactionOversaw daily sales reports, ensuring accuracy and timely adjustments to meet targets.Trained new employees on company policies and procedures related to sales activities.Prepared weekly reports detailing sales figures, forecasts, and key performance indicators.Developed and implemented effective strategies to improve customer service experience.Managed daily office operations, such as staff scheduling, budgeting, payroll administration, and record keeping.Resolved conflicts between customers or between customers and employees.Developed strategies for cross-selling products based on customer needs analysis.Conducted regular performance reviews with all sales personnel to monitor progress towards targets.Managed paper and electronic filing systems by recording information, updating paperwork and maintaining documents, such as attendance records and correspondence.

ProspectingIndividual and group sales presentationsPre-Need sales of burial spaces and cemetery arrangementsAssist At-Need families in making burial arrangements during the time of deathResolve customer conflicts, issues, and concerns in a professional and timely manner.Attended professional development seminars and trainings related to family services counseling.Cultivated relationships with local organizations that offer assistance to families in need.Advised clients regarding available options, rights, and responsibilities related to family matters.Maintained case history records and prepared reports.