Tiffany Serell Email & Phone Number

Kirkland, Washington, United States

Kirkland, Washington, United States

Support maintenance and growth of a $4.8M ARR book of business with key accounts in Fortune 1000 enterprise tech and healthcare, including AWS, Cisco, Intel, and Providence. Exceeded 2022 revenue goals by 34%, consistently exceed quarterly sales goals by 20% through consultative, strategic approach.Manage growing portfolio of 40+ projects from Statement of.

United States

• Successfully offer support and strategic insight to provide quality service for our clients. Serves as consultative partner to the Client Executive team in a mental health-focused SaaS company. Known for being solution.
• Established strong client base and retention by providing excellent customer service and strategy/solutions consulting for our top book of business. Migrated the entire direct book of business from the legacy platform.
• Earned a Client Satisfaction Rating average of 95% by proactively monitoring and ensuring satisfactory resolution of client/program- specific escalations as well as providing strategic insight to maximize program.
• Collaborated on creating client-related solutions to increase efficiency when implementing new clients, refreshing client programs, year-end auditing of programs and resolving technical platform issues.
• Improved cross-team communications, processes and operations by working with internal teams to create new efficient processes by incorporating communication tools like Salesforce, Zen Desk and Airtable.
• Successfully managed and coordinated multiple implementation projects simultaneously.

Greater Seattle Area

• Founded company offering healthy lifestyle coaching, yoga, newsletters/blogs, and workshops.
• Offer positive lifestyle changes for mental and physical growth by providing intimate individual health-coaching sessions providing diet and exercise recommendations and emotional support.
• Provide all-level group and private yoga sessions at multiple studios.
• Create innovative content sent through weekly blog posts and monthly newsletters.
• Alleviate client anxiety, PTSD, and depression through workshops using yoga and meditation.

Sammamish, Washington

• Originally hired as a yoga instructor; quickly advanced through leadership positions based on continual strong performance of job duties and history of overachievement. Led a team of 80 collective group fitness.
• Elevated branch annual fundraising by successfully raising $40k (of branch $160k goal) by designing innovative, themed fitness classes and class-ask campaign.
• Increased total member programming by 20% (Senior activities +100%) by identifying relevant programming, managing monthly program schedule, and reporting on market/member trends.
• Drove chronic disease-prevention programs by 40% through activating referral process from local medical providers and coordinating presentations to Y members and community.
• Maintained high staff-retention rate by knowing, supporting, and recognizing staff achievements, thereby creating a positive, motivating work environment.
• Drove strong employee performance both by providing marketing materials and providing training resources opportunities for growth.

Sammamish, WA

Sammamish, WA

Sammamish, WA

Issaquah, WA

• Managed receptionist area, greeting visitors, scheduling office visits, and responding to patient inquiries. Handled all administrative responsibilities including maintaining medical records and processing payments.
• Drove revenue and efficiency by helping build online platform for patient supplement orders.
• Improved office functionality by creating neat, organized space within clinic, streamlining notes, and maintaining accurate documentation.
• Created positive work atmosphere by listening to, supporting, and anticipating doctor and support staff needs.
• Maintained strong relationships with patients by providing exceptional customer service.

Issaquah, WA

• Worked with account executive supporting 100+ roster accounts for wholesale clothing distributor. Completed high-volume work with strict deadlines. Tracked orders using Salesforce.
• Maintained high customer satisfaction rate by providing quick, precise support in all aspects of account maintenance. Researched products, responded to requests, and completed orders.
• Average sales of $300 million per quarter through efficient, accurate order processing.
• Received 2016 Account Rep of the Year and 2016 Spotlight Award for strong client reviews.
• Received Legacy Group Inside Sales Rep of the Year award for outstanding customer service.

Issaquah, Washington, United States

Delivered in-depth executive support to the VP of SRI. Managed a complex executive calendar, facilitated and coordinated meetings and events. Reconciled monthly expenses, developed expense reports, and tackled consulting projects. Ensured timelines and budgets were achieved for each project and developed relationships with strategic partners to support new.

Bellevue, WA

• Responsible for file setup and close, electronic and manual file maintenance, and receiving documents for recording and filing utilizing file tracking system. Ordered and reviewed title documents.
• Maintained strong client relationships through prompt, professional customer service.
• Boosted revenue and efficiency by completing high volume work on schedule.
• Ensured legal documents from title companies, county clerks, and internal departments were requested and secured.
• Coordinated efforts of third-party services for document execution and creation.
• Accurately documented all activities, recording data of documents sent and received.

• Responsible for cash handling and balancing management of according to bank policy and procedure.
• Achieved bank sales goals by providing the right customer fit for bank products and services.
• Platinum Club Winner for Top Sales-First Quarter 2010
• Accomplished service star goals every month 2009-2011.
• Provided quality customer service to establish effective working relationships.

• Handled routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions).
• Delivered top performance while following procedural and regulatory rules
• Focused on customer service and building client relations.

Associate Of Arts And Sciences (Aas), Transfer Degree

High School Diploma