Tiffany Sharp Email & Phone Number

Albany, NY, US

East Greenbush, NY

• Assigned to the conversion program to outsource our existing admin platforms to a new TPA.
• Provided input to the product requirements created by the TPA QAs, reviewed their QA test plans for accuracy and completeness.
• Collaborated with IT and other areas of the organizations such as Actuarial, Accounting, Reinsurance, Legal, Finance to ensure expected/actual results are correct.
• Reviewed test results to confirm their admin system was functioning according to the requirements.
• Documented requirements for changes needed to our internal systems that would remain operational at Nassau.
• Documented requirements for the automated workflow process, web changes and document/output conversion from our workflow & document storage systems.

East Greenbush, NY

• Worked on Project & Production support implementations.
• Created and executed QA test plans.
• Provided oversight to the offshore team.
• Ensuring their understanding of business requirements, reviewed their QA test plans/testing for completeness, help bridge the communication gap between the business resources and the QA team.
• Collaborated with IT and other areas of the organizations such as Actuarial, Accounting, Reinsurance, Legal, Finance to ensure expected/actual results are correct.

East Greenbush, NY

• Worked predominantly on production support defects, and project implementations as needed.
• Documented business requirements,
• Created and executed user acceptance test plans.
• Collaborated with other areas of the organizations such as Actuarial, Accounting, Reinsurance, Legal, Finance, etc. to ensure expected/actual results are correct.

East Greenbush, NY

• Worked with clients and producers, main focus of conserving business at a time where significantly above average.

East Greebush, NY

• Worked on Project/Product & Production support implementations.
• Provided oversight to the offshore team.
• Ensure understanding of business requirements, reviewed their QA test plans/testing for completeness, and help bridge the communication gap between the business resources and the QA team.
• Created the business cases for the regression test plan used in product/projects/production support implementations.
• Conducted product training for the off-shore team at the Bangalore site.

East Greenbush, NY

• Worked specifically on product/project implementations.
• Worked with project RA in the creation of business & system requirements.
• Created and executed user acceptance test plans.
• Collaborated with IT and other areas of the organizations such as Actuarial, Accounting, Reinsurance, Legal, Finance to ensure expected/actual results are correct

East Greenbush, NY

• Specialized in complex policy change and basic transaction processing, servicing telephone requests.
• Coordinated the flow of work for transaction processing requests received from our policy holders and advisors.
• Mentored Customer Service Call Center new hires