• Assigned to the conversion program to outsource our existing admin platforms to a new TPA. • Provided input to the product requirements created by the TPA QAs, reviewed their QA test plans for accuracy and completeness. • Collaborated with IT and other areas of the organizations such as Actuarial, Accounting, Reinsurance, Legal, Finance to ensure expected/actual results are correct. • Reviewed test results to confirm their admin system was functioning according to the requirements. • Documented requirements for changes needed to our internal systems that would remain operational at Nassau. • Documented requirements for the automated workflow process, web changes and document/output conversion from our workflow & document storage systems.

• Worked on Project & Production support implementations. • Created and executed QA test plans. • Provided oversight to the offshore team.• Ensuring their understanding of business requirements, reviewed their QA test plans/testing for completeness, help bridge the communication gap between the business resources and the QA team. • Collaborated with IT and other areas of the organizations such as Actuarial, Accounting, Reinsurance, Legal, Finance to ensure expected/actual results are correct.

• Worked predominantly on production support defects, and project implementations as needed. • Documented business requirements, • Created and executed user acceptance test plans. • Collaborated with other areas of the organizations such as Actuarial, Accounting, Reinsurance, Legal, Finance, etc. to ensure expected/actual results are correct.

• Worked with clients and producers, main focus of conserving business at a time where significantly above average.

• Worked on Project/Product & Production support implementations. • Provided oversight to the offshore team.• Ensure understanding of business requirements, reviewed their QA test plans/testing for completeness, and help bridge the communication gap between the business resources and the QA team. • Created the business cases for the regression test plan used in product/projects/production support implementations. • Conducted product training for the off-shore team at the Bangalore site.

• Worked specifically on product/project implementations. • Worked with project RA in the creation of business & system requirements. • Created and executed user acceptance test plans. • Collaborated with IT and other areas of the organizations such as Actuarial, Accounting, Reinsurance, Legal, Finance to ensure expected/actual results are correct

• Specialized in complex policy change and basic transaction processing, servicing telephone requests. • Coordinated the flow of work for transaction processing requests received from our policy holders and advisors.• Mentored Customer Service Call Center new hires