Tiffany T. Email & Phone Number

California, United States

- Creating engaging content and analyzing user interaction with training to increase adoption, reduce tickets and offer learning at scale.- Serve as the administrator for the learning tool skilljar and employs a multi-pronged approach to e-learning (Appcues, webinars, quizzes, bite-sized videos etc). - Develop persona research to better understand how.

San Francisco Bay Area

- Create frontward facing content for potential, new and seasoned customers, through bite sized videos, downloadable documents, live trainings, webinars and workshops- Develop strategy for accessibly delivered content regarding the platform to users through rigorous testing, focus groups and industry knowledge- Assess training materials using key.

San Francisco Bay Area

- Facilitated regularly scheduled success check-ins with 300+ university accounts- Fielded customer questions regarding product use, activation & deployment - Executed university channel product marketing initiatives and onsite trainings- Monitored account health; identify and develop retention strategies in collaboration with the University Partnership Team

San Jose, California

- Assessing audit findings and developing/updating documentation and procedures to meet the necessary criteria for compliance with State Findings- Facilitating discussing with core groups to explore current policies/procedures as they affect student operations and policy enforcement to make recommendations for future implementation - Develop ongoing.

• Served as the primary administrator of the student code of conduct to adjudicate all incidentsoccurring during the voyage.
• Provided learning experiences for students found responsible for conduct violations andcommunity infractions
• Engaged deeply in shipboard community development through immersive conversation andchallenging facilitated discussion
• Trained community & staff about shipboard policies, procedures & Title IX especially as it relates tointernational and cultural norms/processes.
• Served as a first-responder as a part of the on-call duty Dean rotation to provide administrativesupport to any and all incidents which occur while at port with 600 participants.
• Acted as trip liaison for single and multi-day excursions into communities with varied culturaldifferences and norms with groups of 20-100 travelers.

Berkeley, California

• Served as the primary advisor for the Associated Students, Inter-Club Council and student clubsassisting in the allocating and approval of a $100,000+ budget annually
• Developed and execute intentional training processes for all student staff and leaders to educate oncustomer service, resource provision, leadership styles and Robert’s Rules
• Oversaw the coordination of the District-wide election process for all student leaders across 4colleges
• Developed assessment for campus activities and all initiatives executed by the Campus Life Office,and implement recommendations from that data
• Oversaw the Student Ambassador Program where students serve as the primary support to peersin need of assistance for academic and/or personal needs for which resources are available
• Recruited, hired, supervised and trained all the Student Safety Aides and Student Ambassadors

Hayward, California

• Led all selection/hiring processes for the student and professional staff within the residence life team
• Developed and executed intentional training processes for all professional and student staff withinthe residence life team, with specific attention to the student demographic attending CSUEB
• Created the syllabus for and facilitated the 4-credit RA Class (a leadership course for all new staffmembers), using Student Development Theory to guide best practices
• Supervised 4 Residence Life Coordinators, 5 Graduate Coordinators and 4 Communities with 1400bed spaces
• Assessed the Residence Life training processes, RA class, in-services and conference attendance forprofessional and student staff
• Developed a structured process of on/off boarding all student and professional staff to ensure propermaintenance of staff files/access/supplies throughout their service to the department

Stanford, California

• Oversaw 688 bed spaces for four apartment-style living communities, each with separate housingoperations, processes and teams
• Trained, supervised and evaluated 17 student staff members meeting regularly for 1:1s and criticallydiscussing program development specific to each community
• Created an efficient assessment of the community’s needs through the development of a detailedseries of 1:1 interview questions and work with the Metrics team to analyze the useful data
• Collaborated frequently with academic professionals and residence deans to develop tailoredsupport plans for student
• Served on the Endowed Funds committee reviewing grant proposals, allocating $100,000 foreducational excursions, research and conferences
• Implemented a strategic plan specific to the apartment–style community to help encourage andenhance the success of the Stanford student outside of on-campus living with the implementationof a Life Skills series program

• Collaborated with a team of 6 other Resident Directors to oversee 600+ residents and their overallwellbeing as it related to adhering to maritime law & emergency evacuation procedures
• Led 19 active, all-day and overnight trips with 8-80 students in 9 countries such as Portugal,Morocco, Spain, Italy, Greece and Malta in an effort to learn and experience local culture throughactivities such as cooking.
• Helped plan and execute the involvement symposium and registration of all student organizationson board the MV Explorer to help create community aboard the ship
• Planned the large scale, ship-wide Sea Olympics which involved working with crew, faculty, staffand students in engaging in positive competition to create a large more bonded community
• Mediated conflict, served as a first responder and developed connections between 75 residents Iworked with directly
• Worked in tandem with a variety of members of faculty to plan and present Explorer Seminars forthe shipboard community on topics ranging from international negotiation to careers and travelingon a budget

San Francisco Bay Area

• Oversaw 760 bed spaces for apartment style living community, serving first year through graduatestudents
• Trained, supervised and evaluated 2 Assistant Area Coordinators, 1 Graduate Assistant, 2 SeniorResident Assistants and 15 Resident Assistants who aid in the overall operation of 2 conduct boards,a hall government and.
• Chaired the Student Staff Training Committee charged with coordinating and evaluating Spring,Summer, Fall and continued training for all student staff
• Served as 24-hour coordinator on call for 5500 residents, responded to emergencies and facilityissues for all 5 communities and provided detailed reports from duty coverage daily
• Co-advised the Residence Hall Association (RHA), specifically working with 2 executive boardmembers and facilitating continued training and programming support for the organization
• Conducted and maintained all administrative tasks for the community such as key/roominventories, room change processes and Health and Safety Checks

San Jose, California

• Oversaw the coordination of the Advancing Latino/a Achievement & Success (ALAS) conferencewhich is held bi-annually on the SJSU campus for 5th-10th grade students and their families
• Chaired frequently held meetings with district superintendents, principals, community teachers andstudents
• Coordinated all campus logistics involved in the execution a 3000 participant conference
• Worked with an $80,000+ budget to secure insurance, hospitality, venue, guest speaker andtechnology needed to execute a 1-day conference successfully
• Assessed and evaluated the conference as an on-going process in preparation of creating a legacyprogram and easy to understand guides for future conference coordinators
• Compiled and maintained confidential data for the Crisis Assessment and Intervention Team(CAIT) concerning potentially threatening issues with students/faculty/ staff on the SJSU campus

San Jose, California

• Directly supervised 2 graduate students who assisted in overall building operations, 3 building frontdesks and a Hall Government
• Oversaw 3 traditional style brick buildings with 600-750 first-year students and then one high-rise800-person community with first year through senior students
• Adjudicated judicial hearings – meeting 1:1 with students concerning policy violations, issueappropriate educational sanctions and make recommendations for evictions where necessary
• Co-Advised the Residence Hall Association (RHA) and served as direct advisor to 2 executive boardmembers and 30 council members – meeting 1:1 to assist with individual leadership growth, studentadvocacy, facility.
• Supervised the development and operation of 3 learning communities; Global Village, SpartanHonors and Arts Village
• Directly supervised 15 Resident Assistants in their professional development, approval of programsand community development

Master'S Degree, Mass Communication/Media Studies

Bachelor Of Arts - Ba, Mass Communication/Media Studies