Tiffany Terrell

Tiffany Terrell Email and Phone Number

Special Teams Quality Documentation Administrator| Health & Life Sciences Division| Product Evolution & Incubation Team| DAX Operations @ Microsoft
redmond, washington, united states
Tiffany Terrell's Location
Richmond, Virginia, United States, United States
About Tiffany Terrell

At Microsoft, my role as a Quality Specialist fuses customer service expertise with the medical office skills acquired at OrthoVirginia. Our team excels at resolving conflicts and streamlining processes, ensuring top-notch service experiences. With a background in business development and health sciences, I contribute a unique perspective that enhances patient care methodologies within the tech space. My journey from orchestrating patient procedures to managing customer interactions reflects a commitment to operational excellence and empathetic service across industries. I have experience with multiple EHR's and CMR's.

Tiffany Terrell's Current Company Details
Microsoft

Microsoft

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Special Teams Quality Documentation Administrator| Health & Life Sciences Division| Product Evolution & Incubation Team| DAX Operations
redmond, washington, united states
Website:
microsoft.com
Employees:
189892
Tiffany Terrell Work Experience Details
  • Microsoft
    Special Teams Quality Documentation Administrator
    Microsoft Jul 2021 - Present
    Perform quality reviews on scribed medical notes. Identify and correct errors. Coach scribes by providing the protocol on how to correct their errors. Conduct Microsoft Teams trainings on EHR training. Onboard new clinicians by providing feedback on their dictations and templates.
  • Amazon
    Customer Service Representative
    Amazon May 2020 - Feb 2021
    Answered chats to resolve conflict and responded to customer complaints across all social media platforms.
  • Orthovirginia
    Certified Medical Assistant
    Orthovirginia Nov 2015 - Mar 2018
    Richmond, Virginia, United States
    Roomed patients, placed therapy and medication orders, filled out FMLA paperwork, removed sutures and casts, prepared injections, answered phones, scheduled surgeries, explained procedures and post operative care, submitted surgeries for insurance approval, scheduled appointments.
  • Premier Chevrolet/Royal Chevrolet
    Business Development Manager
    Premier Chevrolet/Royal Chevrolet Jun 2014 - Nov 2015
    Managed a small call center within automotive dealerships. Conducted interviews, created schedules, maintained productivity and commission, drafted scripts for phone calls, and presented numbers to owners and GM's.
  • Urse Automotive Group Llc
    Business Development Specialist
    Urse Automotive Group Llc Mar 2012 - Jul 2014
    Answered sales leads from phone calls and web leads with a goal of setting an appointment to match the customer with the vehicle they are looking for. I checked inventory to confirm that we had the vehicle and options they were looking for and followed up to confirm appointments. I followed up after the appointment if the customer did not purchase to find out how we can better help them. We had a productivity goal of 80 to 100 calls per day.

Tiffany Terrell Education Details

Frequently Asked Questions about Tiffany Terrell

What company does Tiffany Terrell work for?

Tiffany Terrell works for Microsoft

What is Tiffany Terrell's role at the current company?

Tiffany Terrell's current role is Special Teams Quality Documentation Administrator| Health & Life Sciences Division| Product Evolution & Incubation Team| DAX Operations.

What schools did Tiffany Terrell attend?

Tiffany Terrell attended John Tyler Community College, Marion County Technical Education Center.

Who are Tiffany Terrell's colleagues?

Tiffany Terrell's colleagues are Srivatsan Kidambi, Peter Wennerwald, 黎格粦, Hanni Hamza, Pedro Paskal, Sai Chaitanya, Ana Beatriz Barcellos.

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