Tiffany Wright Email & Phone Number

Atlanta, Georgia

• Configures software applications/solutions using customer requirements and providing guidance on industry best practices, standards, and methodologies.
• Prepares and leads multiple implementation meetings/presentations and customer training calls. Presents pre and post go-live assessments to management team members incorporating operational recommendations.
• Works cross-functionally with Technical Account Managers, Project Coordinators and Managers, Customer Success Managers, and other resources, to ensure all customer requirements are scoped and delivered.
• Maintains task plans and timelines in workflow management system and customer success platform supporting customer business objectives.
• Troubleshoots and escalates as appropriate onboarding and/or functional issues arising from implementations.

Atlanta, Georgia

• Re-enrolled and re-credentialed 500+ healthcare providers including 10+ clients who request provider enrollment and PSV services.
• Partnered with healthcare providers and Medical Staff Management to obtain required documentation necessary for processing enrollments, PSV, contracting and other related purposes. Followed up with insurance carriers.
• Prepared and lead multiple meetings/presentations. Presented overall enrollment updates and/or contract status including plans and projects to management team members incorporating operational recommendations.
• Collaborated with Practice Managers to track status and facilitate updates and completion of payor contracts, including amendments/addendums, as needed for maximizing reimbursement to ensure a smooth revenue cycle.

Davidson, North Carolina

• Oversaw, coordinated, and managed all aspects of the Specialty Services Division for 8+ clients and served as the single point of client contact developing and implementing future business opportunities.
• Partnered with Executive Management, Operations Management, Specialty Services support team and healthcare providers to ensure optimum productivity and performance.
• Prepared and lead multiple implementation meetings/presentations. Presents overall productivity including plans, programs and projects to management team members incorporating operational recommendations.
• Directly supervised 15+ associates responsible for patient care, billing, administrative and scheduling activities.

Davidson, North Carolina

• Oversaw, coordinated, and managed all aspects of insurance credentialing and facility privileging processes for new and 100+ existing healthcare providers and served as the single point of contact during the.
• Partnered with healthcare providers, Hospitalist and Medical Staff Coordinator(s) to obtain required documentation necessary for processing enrollments, establishing privileges, contracting and other related purposes.
• Designed and implemented an Enrollment Status Tracker Tool for maintaining considerable insurance and facility enrollment issues and resolutions for all healthcare providers which impacts revenue. Reports on action.
• Collaborated with Business Analyst to track status and facilitate updates and completion of payor contracts, including amendments/addendums, as needed for maximizing reimbursement to ensure a smooth revenue cycle.

Charlotte, North Carolina

• Oversaw, coordinated, and managed all aspects of the implementation process for 10+ clients and served as the single point of client contact during the three- to five-month onboarding process.
• Partnered with Executive Management, Operations Management, Compliance and Audit teams to ensure a smooth onboarding process.
• Prepared and lead multiple implementation meetings/presentations. Presents pre and post go-live assessments to management team members incorporating operational recommendations.
• Hired, trained, and directly supervised 20+ associates responsible for medical billing processes and/or provider enrollment activities.
• Designed and implemented a client-wide Aging Analysis Tool for billing verification which monitors each insurance carrier (commercial, government, TPA) behavior for submitted claims.
• Designed Policy & Procedure Manual for Provider Enrollment and Implementation departments.

Charlotte, North Carolina

• Re-enrolled and re-credentialed 400+ healthcare providers including 10+ clients who request provider enrollment services.
• Partnered with healthcare providers and Implementation Manger to obtain required documentation necessary for processing enrollments, contracting and other related purposes. Follows up with insurance carriers.
• Designed and implemented a client-wide Enrollment Status Tracker Tool for maintaining considerable enrollment issues and resolutions for all healthcare providers/clients which impacts revenue. Reports on action taken.
• Successful and promoted after 16 months.

Charlotte, North Carolina

• Performed daily billing activities, including charge entry, patient benefits verification, eligibility and coverage and auditing accuracy to ensure successful processing and payment of claims for 10+ clients.
• Reported all billing changes, issues and corrective action plan accomplishments to Billing Manager.
• Successful and promoted after 8 months.

Matthews, North Carolina

• Assisted with care of patients from the adolescent through the geriatric years under the direction and supervision of a RN.
• Provided administrative support for all aspects of daily responsibilities including admitting, scheduling, order-entry, and related clerical duties.

Charlotte, North Carolina

• Introduced to the healthcare industry with basic knowledge of patient care.
• Assisted technicians in all aspects of daily responsibilities to deliver timely and quality patient care.