Tiffany Jimena Acuña Gutiérrez Email & Phone Number

California, United States

San Jose, Costa Rica

• Responsible for installing and configuring system images on various devices,ensuring that they are up-to-date and functional. Conduct regular physical cleaningand maintenance of equipment to prevent dust and debris accumulation and ensurelongevity.• Proficient in identifying and resolving basic technical issues that may arise in thenetwork or equipment. Responsible for creating and maintaining backups of networkconfigurations to safeguard against data loss and facilitate recovery.• Act as the primary point of contact for clients, swiftly addressing inquiries, concerns,and technical issues, while efficiently handling incoming calls and delivering Level 1network support for basic network-related problems and inquiries.• Proficiently diagnose and resolve basic connectivity issues to ensure seamlessnetwork services, while also expertly managing and documenting network incidentsto maintain a thorough record of issue resolutions, facilitating ongoing reference andcontinuous improvement efforts.

Networking High School Level Technitian, Informatica

Bachelor'S Degree, Information Technology