Tiffany Bailey Email & Phone Number

United States

Georgia, United States

Research, resolves, and responds to non-regulatory customer complaints in a timely, professional, courteous, and respectful manner and with a high standard of quality customer service. Examines customer account information in multiple systems and databases, reviewing policies and procedures, and works with line-of-business partners as necessary to assist with resolving the complaint. Exercises good judgment in accordance with current policies and procedures when resolving customer situations. • Recognizes potential exceptions.• Performs high-level investigations for customer and Team Member complaints relating to harassment, discrimination, Fair Banking, and Sales Practice prior to escalating to Human Resources Business Partners. • Drafts both ad hoc and standard responses to customers. • Categorizes and formats complaints to ensure correct reporting and trend analysis. • Recommends updates to standards, policies, and procedures to correct future trends and/or enhance the customer experience. • Manages multiple priorities and meets tight deadlines independently and as part of the team.• Communicates complaint status to customers verbally or in writing including the need for further escalation, research outcomes, expected resolutions, and timeframe of resolutions.

Columbus, Georgia

Provides a wide variety of administrative and staff support services to department/division and Senior Management. Serves as an administrative liaison to others within and outside the company regarding administrative issues related to Compliance, purchasing, equipment, facilities, and operations. • Processes Subpoenas and performs accurate legal research and analysis. • Compiles, creates, and assembles reports and presentations for meetings with charts, graphs and/or tables on a monthly/daily basis. • Maintain security in a PCI regulated environment. • Strong consulting skills and demonstrates ability to work in a team environment. • Observes all policies, procedures, laws, regulations, and risk limits specific to my current role to ensure compliance. • Tracks, maintains, and processes all expense and travel for Executives and Management. • Preforms audit tasks requirements per auditors’ requests.• Answers a multi-line telephone, provides information, keeps accurate records and concise messages, performs discreet call screening, forwards calls, as appropriate, and always provides excellent customer service. • Sets up meetings with applicable software, arranges for meeting locations, prepares agendas, and gathers information for recurring committee meetings. • Maintains strong client focus and commitment to continuous improvement. • Preforms multiple task and assignments involving monthly project preparation, data entry, and data analysis.

Columbus, Georgia Area

Develop proposals and implement programs and services targeted to specific consumer needs, while providing Client Relations and working closely with Developers and Property Management. Investigate and resolve complex and sensitive service-related disputes between customers and clients. • Investigate, analyze and render final determinations on complex service-related disputes involving customers and their meter and/or billing concerns. • Resolve high-profile disputes on behalf of the company and its customers. • Maintain security and telecommunications system. • Mediates among disputing customers to assist them in reaching their own reconciliation, settlement or compromise.• Functions as intermediary to research, intervene or otherwise assist disputing parties in reaching an agreement• Examine causes of customer disputes and initiates corrective action with management to improve customer relations.• Analyze and recommend improvements in customer service policies, systems, programs and services.

Columbus, Ga, United States

Responsible for performing tasks and assignments related to data collection and billing preparation. Responsible for monthly billing of large multi-million-dollar portfolio, as well as taking client service calls regarding their accounts. Receiving and analyzing client data and other data related to our billing process. DUTIES:• Work closely with implementation team to ensure seamless transition with onboard new clients.• Preforms multiple task and assignments involving monthly billing preparation, data entry, and data analysis. • Accountable for the accuracy and timeliness of sending client invoices.• Establish and maintain client relationships.• Provide client required reporting.• Monthly analysis of municipality (Government) information.• Work closely with the Equipment Department to ensure client focused equipment is property calibrated and working efficient on the properties we represent.• Work in a time sensitive financial environment that demands the ability to organize, multitask, prioritize, and work under pressure.

Northeast Atlanta Ga

• Provide direct care to clients in a one-on-one or group therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor.• Collect and record data on patient behavior.• Collaborate, communicate and assist with the training of clients, parents and staff.• Provide a safe and supportive environment for patients and family.• Carry out clinical assessments and other administrative duties.• Maintain strict confidentiality.• Attend training to acquire further knowledge.• Responsible for assisting behavior analysts to implement behavior reduction and skill acquisition treatment plans.

Gwinnett

Responsible for assisting the teacher with all aspects of the daily classroom routine, including distributing and collecting study material, keeping attendance records, and carrying out lunchroom and recess duties. Able to accurately assess the academic and development needs of pupils. Shows strong interpersonal and communication skills. DUTIES:• Provided students with feedback on their work and on how to improve themselves.• Updated student attendance, grade and administrative records. • Worked with Children with Autism from high functioning to low functioning.• Supporting the school district during short term periods of teacher absence. • Ensured classroom management by setting rules and limits.• Communicating with parent, pupils, and other teachers on a regular basis.• Prepared and administered tests and exams. • Wrote up and left the teacher a report about how the day went. • Returned books, instructional materials, equipment, and keys to their proper place.

Fayetteville, North Carolina

Provided administrative support to the fast-paced veteran services department. Answered phones and promptly and courteously assisted students. Maintained calendars to ensure deadlines were met. Scheduled new student orientation. Prepared new student packets to ensure proper processing of educational benefits.DUTIES:• Offered exceptional support in all aspects and phases of the Veterans Services Office. • Established, automated, and maintained highly efficient filing systems that housed Veterans Educational Benefit records and school records. • Showed exceptional customer service to everyone that called and came into the office.• Multiple office skills including telephone, fax, email, Microsoft, internet, and copy machine. • Trained other work studies.• Excellent written and communication skills.• Strong organizational and problem-solving skills. • Ability to work effectively individually or within a team environment.

Columbus, Georgia Area

Resigned due to military relocation.Responsible for handling wide range of incoming calls with policy holders. In charge of resolving all interactions positively and to the customers complete satisfaction. Discussed customer requirements and provided knowledgeable advice pertaining to each individualized policy. Showed exceptional ability to work on an auto dialer in a fast-paced supplemental insurance industry.DUTIES:• Responded promptly to customer inquiries.• Obtained and evaluated all relevant information to handle products and service inquiries.• Preformed customer verifications. • Took payments and made payment arrangements. • Managed confidential policy information with every policy holder. • Handled and resolved customer complaints and inquiries.

Columbus, Georgia Area

Bachelor Of Science - Bs, Psychology, Graduate

Activities and Societies: Phi Theta Kappa, Psi Chi

Diploma