Sr Technical Advisor
CurrentMy role as a Senior Technical Advisor for Azure Microsoft Purview Data Governance assists the manager in helping support engineers to ensure training and processes are in place to help them to provide the best customer support experience they can. In addition to video tutorials, Knowledge Base Wikis, I also create Power Apps, Flows, AI Co-Pilot to build training and case management tools. I enjoy developing and provide tools to help our support engineers to achieve their roles more easily to reduce the amount of stress in their day-to-day goals. Providing technical advice, mentoring and coaching support engineers is an important part of my work on a daily basis. Facilitating collaboration with other teams for projects, training, and improve customer support experience is an important part of my job.