Tiffany T. Email & Phone Number

Strongly focused on driving enterprise-wide success through excellent IT operations and comprehensive, strategic initiatives, I am able to drive exceptional across-the-board performance by troubleshooting and providing technical support to end users and customers in a call center environment. I deliver more than 20 years of experience, supporting hardware, software, and IT networks; delivering exemplary customer service; and facilitating/presenting training programs to a diverse team of employees. I am a strong leader, and deliver an engaging and collaborative management style, persuasive communication talents, impactful presentation skills, and a clear foresight to navigate around potential operational risks. I am successful in leading and mentoring teams in delivering technical and customer support. I am capable of delivering exceptional end-user support and maintenance for applications, and promptly resolve escalated customer issues. My keen business and technical acumen allow me to interface with both technical and non-technical audiences, and present technical information in simplified terms. My technical proficiencies include:Microsoft Office Suite, Salesforce.com, Spiceworks, Active Directory, Windows Servers, VoIP Configuration, Remote User Support, Desktop and Laptop Repair.

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  J Sargeant Reynolds Community College

  3.854 Gpa