Ms. Torres excels in providing personalized coaching services and managing business operations. She designs and implements customized coaching plans to help clients achieve their personal and professional goals. Ms. Torres conducts one-on-one coaching sessions, offering tailored guidance, support, and accountability. She oversees daily business functions, including scheduling, client management, and administrative tasks, while also developing and executing marketing strategies to attract new clients and enhance brand visibility. Ms. Torres stays current with industry trends and coaching techniques to continuously improve her services. Additionally, she facilitates workshops and group sessions, monitors client progress, manages financial aspects of the business, and fosters strong client relationships to ensure high satisfaction and repeat business.

Ms. Torres is an accomplished professional with a proven track record in both event management and financial oversight. In her role, with AI Health she excels at organizing and executing complex events, including building and nurturing relationships with potential speakers and managing all logistical aspects such as scheduling, venue selection, and platform setup. She is responsible for maintaining and updating event pages, coordinating multimedia content, and utilizing interactive tools to enhance attendee engagement. Her meticulous planning ensures events adhere to timelines and budgets, while she also handles internal and external speaking engagements, travel arrangements, and honoraria payments.In the realm of financial management, Ms. Torres efficiently organizes honoraria payments, ensuring accurate and timely processing for both internal departments and external presenters. She provides comprehensive support to +DS students, guiding them through financial documentation and ensuring compliance with Duke University policies and IRS regulations. Additionally, she conducts monthly reconciliations of financial accounts to resolve discrepancies and maintains discretion in handling sensitive information, in alignment with Duke University’s privacy and security policies.

Ms. Torres collaborated closely with the Financial Management Analyst II and Administrative Manager to ensure the timely completion of effort management requests and Other Support documents, consistently meeting deadlines. She effectively communicated with DCRI financial analysts, grant managers, and Project Leaders to guarantee the accuracy and prompt submission of Faculty Effort reports within both DCRI and University departments. Additionally, Ms. Torres worked with departmental research administrators regarding Duke faculty involved in DCRI projects and completed Other Support reports for federal grant submissions, ensuring precision and adherence to deadlines while advising faculty on resolving overlap issues.Ms. Torres meticulously tracked iForm changes in a detailed shadow log, converting hours to effort and budget dollars to percentage effort as needed. She managed the shared Single Point of Contact (SPOC) email account, logging and assigning effort change requests and other support document requests, and served as a key resource for faculty institutional base salary inquiries. She worked closely with faculty to manage their university effort relative to cost distribution changes for sponsored grants, studies, or industry projects, keeping in mind iForms and closeout deadlines.Her role also involved maintaining a comprehensive database of current faculty, incorporating data from multiple Duke and DCRI systems and functional groups. She updated this database monthly with iForm change requests and compared it with labor reports from SAP, eCRT, and SES to proactively address and resolve issues. Ms. Torres ensured all documentation complied with OMB guidelines for proper GL coding and classification and utilized SAP to research grant funding, liaising with grant managers to create necessary support documents. Throughout her work, she handled sensitive and confidential information with the utmost discretion and professionalism.

As the DUCCS Program Coordinator at the Duke Clinical Research Institute within Academic Affairs, Ms. Torres provided comprehensive support for the Duke University Cooperative Cardiovascular Society (DUCCS) from March 2018 to December 2018. In this role, she independently communicated with DUCCS members, former Duke Cardiology faculty, and current and former Cardiology fellows. She was responsible for processing and reconciling DUCCS dues payments, including receiving, recording, and processing membership dues and donations, and generating financial reports using SAP. She managed the authorization of expenditures from the DUCCS account, monitored financial activities, and provided detailed financial analysis and expense projections to the Board of Directors.Ms. Torres also handled travel and expense reimbursements for the DUCCS Director and maintained the DUCCS database, ensuring accuracy and up-to-date information. Serving as a liaison between the DUCCS Director, DUCCS Board, Heart Center, Cardiology Division, and DCRI staff, she advised on program activities, requirements, and problem-solving solutions. Additionally, she designed branding content for DUCCS programs, edited the DUCCS newsletter, and provided administrative support to two DCRI Cardiologists. Her responsibilities included representing faculty interests, coordinating appointments and travel, and ensuring accurate reporting of faculty effort in quarterly True Up reports. She utilized her critical thinking and organizational skills to prioritize projects and meet deadlines, all while maintaining confidentiality and adhering to Duke's policies and best practices.

As a Staff Assistant in the Department of Anesthesiology at Duke University Medical Center, Ms. Torres provided vital administrative support to ten faculty members. Her responsibilities included managing and scheduling both clinical and non-clinical commitments, reconciling FDA and discretionary expense accounts, formatting documents such as letters of support, book chapter submissions, and presentations, and updating CVs for annual reviews. She also processed expense receipts for faculty dues, professional memberships, travel, and reimbursements using Duke@Work, ensuring adherence to Duke's policies and best practices.Ms. Torres coordinated with faculty from Duke and UNC to organize two quarterly meetings, one weekly meeting, and one semi-annual conference. Her duties encompassed budget preparation, travel arrangements for external speakers, location research and reservation according to financial and audiovisual needs, and ensuring compliance with Duke Continuing Education and Professional Development policies. She managed all aspects of meeting coordination, including RSVP tracking, catering, CME attendance tracking, and follow-up.In addition, Ms. Torres served as a mentor for a pediatric division staff assistant, guiding her in day-to-day administrative tasks, Duke@Work procedures, procurement card practices, and email etiquette. She designed and maintained a comprehensive database of speakers, topics, dates, and potential scheduling conflicts. She also acted as the interdepartmental point of contact for group meeting spaces and staff onboarding new faculty. Furthermore, Ms. Torres participated in the Duke Anesthesiology Wellness Committee, coordinating and contributing to activities aimed at enhancing department morale.

Ms. Torres oversaw the school’s financial and administrative operations from October 2008 to January 2010, she then returned to Heather Stolle’s School of Dance in August 2011 to open the studio’s new location in Boerne, Texas. She managing monthly dues and student and family accounts, which involved invoicing for tuition, costume costs, recital fees, workshops, and other miscellaneous charges, as well as receiving, recording, and processing payments. She was responsible for composing, organizing, and distributing correspondence to parents and staff, and she provided strategic advice to the Director on the status of current classes and workshops, recommending solutions to various issues. Additionally, she organized and maintained confidential student files, acted as a liaison between the Director, staff, and parents, and proactively consulted with dance teachers to resolve student issues before they escalated. Her role required the consistent use of independent judgment to address and resolve challenging questions from students and parents effectivelyMs. Torres played a key role in training and mentoring a new office manager, sharing responsibilities for one year before a full transition.

In her role, Ms. Torres managed various operational and administrative functions related to aircraft operations and employee support. Her responsibilities included scheduling employee travel and processing expense reports for reimbursement. She maintained a detailed database with an aircraft mileage log and generated invoices in accordance with the monthly aircraft rental agreement. Collaborating closely with the Director of Operations, she monitored and tracked aircraft fuel and maintenance expenses to ensure alignment with the projected budget.Ms. Torres assisted the Budget Director and Account Manager with budgetary oversight and management using QuickBooks. She supported maintenance technicians, instructor pilots, and student pilots by managing site procurement, including purchasing, validating purchase requests, and creating expense reports. Additionally, she oversaw the procurement and distribution of inventory, such as aircraft maintenance supplies, instructor publications, and office supplies.She coordinated with instructor pilots, student pilots, and aircraft maintenance crews to schedule, dispatch, and check in aircraft, generated customer invoices, and received payments. Ms. Torres prepared monthly aircraft reports and maintained confidential employee personnel files to ensure compliance with Federal Aviation Administration (FAA) regulations.

Ms. Torres was a dynamic and resourceful retail professional with experience in merchandise management, including ordering, re-stocking, and pricing merchandise. She collaborated with the store owner to develop effective monthly schedules for sales associates, ensuring optimal staffing levels. Ms. Torres also timed sales strategically to align with seasonal demand and meet sales metrics. Her role involved resolving customer complaints with strong problem-solving skills and applying innovative solutions to special merchandise requests. Her ability to enhance customer satisfaction, optimize inventory management, and contribute to meeting sales goals highlighted her commitment to excellence in the retail environment.

At Leapin Leotards, Ms. Torres served as a dedicated Sales Associate, providing exceptional customer service and expert advice on dancewear and accessories. She assisted customers in selecting the right products, managed inventory, and ensured that the store’s merchandise was well-organized and attractively displayed. Ms. Torres played a key role in supporting the store’s closing, overseeing the long-term storage of unsold merchandise and handling the liquidation process. Her responsibilities included coordinating the transition of inventory, managing sale events to clear out remaining stock, and ensuring that all items were securely stored or appropriately disposed of according to store policies. Her efforts contributed to a smooth and efficient store closure.

Ms. Torres gained valuable experience as a government civil service summer intern, working across various domains including family service programs, contracting, administration, and marketing. She managed administrative duties for a military commander’s office, demonstrating her organizational skills and attention to detail. During her internship, she effectively filled in for full-time service employees by answering and directing phone calls, showcasing her ability to handle communication and support tasks proficiently. Her diverse role allowed her to develop a comprehensive understanding of government operations and contribute meaningfully to various administrative and support functions.