Tiffany Martindale Email & Phone Number

Waterloo, Ontario, Canada

- Was entrusted with managing a team of senior testers, with the specific goals of building trust, bringing cohesion, supporting the team through planned organizational changes, and creating a culture of continuous improvement- Advocated for the Test Team and implemented a strong feedback loop, creating a forum for quality concerns to be heard at the product and process levels; resulted in testers feeling empowered to make change and providing more actionable feedback to the team- Developed and actioned on plans to build consistency, ownership, openness, and collaboration amidst resource constraints and organizational changes- Reduced ticket time in testing by 50% by consolidating testing work, involving testers earlier, building relationships, improving testing notes, empowering ICs to make decisions, and improving automation- Collaborated with testers and devs to plan and coordinate creation of a new test automation framework using Playwright and JavaScript with the goals of reduced time spent in testing, fewer bugs and higher dev engagement in quality outcomes; deploy time went from >20 min to <5 min, tests could be run with every change- Investigated quality issues, performed postmortems and followed up on resulting action items to affect change and promote an environment of continuous improvement

Kitchener, Ontario, Canada

- Managed 11 individual contributors across 3 time zones (-8 to +1 GMT) and 5 teams (mobile, data, frontend, backend, QA); supported, retained and developed these teams through periods of growth, restructuring, layoffs, and the transition to fully remote work - Led and collaborated with cross-functional teams to ensure devs were engaged and understood project needs and priorities, and delivered complex, impactful, quality projects on time; resulted in Bridgit’s first 4-month, 6-dev project delivered early - Built a high-efficiency, high-trust team with a culture based on ownership, collaboration and mutual support, that other Bridgit teams still seeked to emulate after my departure- Improved estimation averages from 200-500% to 80-120% by coaching on ticket refinement and estimation, introducing pair programming practices, involving testers’ expertise, and removing unnecessary release gates- Supported Data Team in developing consistent agile processes, leveraging Jira appropriately and integrating work with the other teams - Ran regular 1-on-1s, syncs, planning meetings, and performance evaluations, and coached others on how to run effective meetings and provide effective feedback - Improved retrospectives, and reintroduced them as a regular practice across engineering to normalize more open communication and create a forum and feedback loop for actionable change

Kitchener, Canada Area

- QA lead for Vidyard’s dashboard, player, browser extension, and marketing website and performed testing of frontend, backend integrations, in other areas including the web player and marketing integrations- Worked closely with product, designers and developers to test existing work and “shift quality left”- Drove the organization towards AODA and WCAG 2.0 AA web accessibility compliance as the accessibility lead to mitigate legal risk, win contracts, reduce churn and be socially responsible- Worked in direct communication with our largest customers, senior leadership, and legal as a liaison and point person to understand contractual accessibility requirements, translate them to the engineering team, and build a path to compliance- Worked closely with support, marketing, sales to understand customers and quality issues, and provide support in understanding web accessibility needs.- Introduced and ran retrospectives at Vidyard across the organization, resulting in restructuring of the marketing website team, wider acceptance of Agile tools by sr. engineering leadership and a regular practice of post-project analysis, among other improvements- Consulted on quality and accessibility for Vidyard’s design system, component library, and products- Pushed for JIRA adoption across engineering through coaching, value demonstration and strategic planning- Redefined the possibilities/expectations of QA at Vidyard, resulting in the creation of a new QA lead role after my departure

Kitchener, Canada Area

Lead QA on TribeHR HCM web application and oversaw QA for android and iOSCollaborated with support to understand quality priorities and provide transparency into dev operations Identified and removed roadblocks as Certified Scrum Master for TribeHR mobile teamWrote automated tests in Java with Selenium and TestNG for TribeHR web applicationJoined the team right after Netsuite had acquired TribeHR and played an integral role in hiring and building the new Netsuite Waterloo HRIS product teams

Kitchener, Canada Area

- develop, analyze, track and document test cases for different projects- manage, execute and update test matrix, - report and verify defects, and track issues in tracking system- work with Jama Contour, SQL server, Atlassian JIRA, among other applications

3131 King Street East, Kitchener, On.

Innerkip, On.

40 Shirley Ave, Kitchener, On.

321 Courtland Ave., Kitchener, On.

Post Gratuate Certificate Applied Health Informatics (Co-Operative Education), Health/Health Care Administration/Management, A+

Activities and Societies: Member of Student Forum for Health Informatics (NSF) Member of COACH Volunteer for CHiE2012

Honours Bsc, Biology, Minor In Psychology & Chemistry