Tiffany Miles Email & Phone Number

Taking over 70 calls a day, achieving an overall extremely satisfied rating personally, assisting customers with data entry and active listening skills to ensure the caller will be assisted accordingly. Creating and processing medical pre-certifications through multiple platforms. Screening calls from Representative I’s on call quality, to be more efficient and to ensure reaching quality metrics. Refined abilities to de-escalate high-intensity situations, and handle calls that are for Supervisors. Assisting with multiple special projects; rebuilding cases after system issues, assisting IT with errors within the system due to updates, reaching out directly to provider’s offices, reviewing bad survey calls. Entrusted to help peers with being more efficient and meet goals within the company’s standard.

Informing local businesses that they are within our delivery range and explaining our catering services to themLead the bread line, directing how sandwiches are made and rang out by a team of peopleTrained a new crew of 15 to operate a new store: register, bake bread, slice meat, and other tasks so they were able to work efficiently and quickly in a high traffic environment

Posted daily content on our Facebook page: specials, photos, sales, free samplings, new drinks I created.Tended a busy bar alone for 12-hour periods: taking orders, making drinks, cash register, cooking, running tabs, bouncing, and keeping track of product salesTrained new bartenders in how to bartend and in Mikey’s policies