Tiffany Ross Email & Phone Number

Greater Grand Rapids, Michigan Area

- Oversees the day to day operations of the Grand Rapids, Lansing and Muskegon offices- Collaborates with the clinical and administrative teams to establish an efficient staff and patient flow throughout the clinics- Provides direction and support to the patient service representatives as needed- Assists in training for new hires - Manages tasks including supply orders and inventory, monthly goals/performance reports, data entry, scheduling for patients… Show more - Oversees the day to day operations of the Grand Rapids, Lansing and Muskegon offices- Collaborates with the clinical and administrative teams to establish an efficient staff and patient flow throughout the clinics- Provides direction and support to the patient service representatives as needed- Assists in training for new hires - Manages tasks including supply orders and inventory, monthly goals/performance reports, data entry, scheduling for patients and staff, patient treatment plan management and patient retention Works closely with the regional manager to implement exceptional customer service by means of communication, follow ups, team work and a positive work environment for all patients and staff Show less

Greater Grand Rapids, Michigan Area

- Cross-trained in Fully-Funded, Medicaid and Self-Funded health insurance policies- Proficient in utilizing multiple data input programs and computer systems to resolve member and provider concerns regarding claims, benefits, authorizations, and grievances- Promoted from Customer Care Representative Associate to Customer Care Representative- Distributed and responded to mail, emails and faxes from colleagues, members and providers in a prompt manner to help ensure customer… Show more - Cross-trained in Fully-Funded, Medicaid and Self-Funded health insurance policies- Proficient in utilizing multiple data input programs and computer systems to resolve member and provider concerns regarding claims, benefits, authorizations, and grievances- Promoted from Customer Care Representative Associate to Customer Care Representative- Distributed and responded to mail, emails and faxes from colleagues, members and providers in a prompt manner to help ensure customer satisfaction- Active member of the PHun committee, planning and organizing numerous events and contests during the holiday seasons for the customer care center Show less

New Orleans, La

- Analyzed current state of the department and created presentations assigned by the Executive Lead of Patient Experience to increase patient satisfaction- Designed projects and executed tasks related to patient grievances/appeals, HCAHPS information, and scripting for employees to improve communication between employees and patients- Collaborated closely with nurses, doctors and social workers in interdisciplinary settings to assess patient treatment plans and social group meetings in… Show more - Analyzed current state of the department and created presentations assigned by the Executive Lead of Patient Experience to increase patient satisfaction- Designed projects and executed tasks related to patient grievances/appeals, HCAHPS information, and scripting for employees to improve communication between employees and patients- Collaborated closely with nurses, doctors and social workers in interdisciplinary settings to assess patient treatment plans and social group meetings in the behavioral health unit of the hospital- Performed administrative duties including filing, scanning, creating spreadsheets and answering phone calls Show less

Lansing, Michigan Area

- Supervised approximately 9 autistic children of various ages in daily needs such as eating, bathing and dressing to provide them with the essentials for maintaining personal hygiene- Developed daily plan activity guides to help the children learn structure and enforce routines- Administered required medications and implemented behavioral treatment plans which taught the children different ways to cope with life challenges- Documented appropriate information for each individual’s… Show more - Supervised approximately 9 autistic children of various ages in daily needs such as eating, bathing and dressing to provide them with the essentials for maintaining personal hygiene- Developed daily plan activity guides to help the children learn structure and enforce routines- Administered required medications and implemented behavioral treatment plans which taught the children different ways to cope with life challenges- Documented appropriate information for each individual’s treatment plan and handled confidential paperwork Show less