Tiffany T. Email & Phone Number

• Assist in establishing and streamlining of IT sourcing processes
• Gather, organize, and maintain accurate records of purchase orders, invoices, and vendor contracts in CobbleStone
• Create reports for management and inter-departmental review
• Monitor team’s ServiceNow queue and procure IT equipment and supplies via SAP
• Coordinate with cross-functional teams to ensure smooth execution of procurement processes

• Provided analysis and technical support to the IT Compliance team
• Assisted with compliance support functions including Control framework updates, Archer GRC technical support, vendor risk management, and SharePoint workflow management
• Interacted with business and technical users to assess compliance evidence and provide guidance on process control improvements
• Maintained compliance frameworks and controls related to SOX and NERC-CIP regulations

• Served as primary point of contact for client assistance, escalating issues to senior team members as necessary
• Resolved IT tickets for basic end-user PC support, server, and hardware inquiries by applying standard procedures and ensuring compliance with applicable regulations
• Managed assets – receiving, tagging, imaging, installing, recovering – throughout their lifecycles
• Maintained internal systems while using appropriate methods for documentation purposes

• Memorized and prioritized guests’ orders and needs
• Functioned optimally in a fast-paced environment
• Worked with team members to deliver exceptional service to guests
• Consistently achieved high tip percentages

Houston, Texas, United States

• Developed and maintained client profiles using Excel, PDF, and internal systems
• Supported attorney-client relationships via email, phone, and mail
• Attended weekly meetings to review timelines and deadlines
• Assisted with Vietnamese-English translations
• Generated daily reports for team leads

Manassas, Virginia, United States

• Processed incoming material, handling receiving and kitting
• Ensured that performance and processes were compliant with established procedures
• Prepared outgoing shipments and paperwork
• Documented step-by-step processes using Word, Excel, and internal systems
• Managed inventory and assisted with biannual audits
• Maintained relationships with suppliers via email, phone, and mail

• Took orders, using POS system
• Trained new employees on roles and responsibilities
• Maintained café and ensured best possible experience for guests
• Worked with fellow associates to deliver fast and friendly service