Servicenow DeveloperLead the development, customization, and administration of ServiceNow systems to meet diverse client needs.Spearhead quality assurance, client relations, and process improvement initiatives to enhance operational efficiency.Engage in research and development efforts to broaden company visibility and participation within the ServiceNow community.

Delivered targeted solutions for ServiceNow implementation, Oracle Database Administration, and client project management.Led training, quality assurance, and documentation, ensuring successful project delivery.

Senior ServiceNow Developer / Technical Consultant (MARS Inc.)Led the consolidation of legacy systems and enhanced ServiceNow's Self-Service Portal with Virtual Agent integration.Managed service portal development, upgrade preparation, and knowledge transfer to operations teams.

Delivered cost-effective, client-focused ServiceNow solutions for federal government contracts.Led project implementations for PPM, Service Catalog, and Performance Analytics.Played a key role in contract procurement, helping the company achieve Gold status in ServiceNow Partnership.

Supported NASA's Shared Services Center by transitioning and centralizing data for financial and HR operations.Ensured operational continuity with database tuning, backup, and disaster recovery.

Global Development Center (formerly BearingPoint)Acted as the technical liaison for PeopleSoft systems administration and support.Provided Oracle database administration and built virtual environments using VMware.

Oracle Database Administration:Provided 24/7 support for Oracle databases under DISA, leading the 3rd Shift Team to ensure seamless global operations.Technical Leadership:Led data warehousing, implemented backup strategies, and optimized system configurations for high availability.Security & Compliance:Enhanced security by enforcing STIGs across DISA-owned databases.Network Optimization:Directed network monitoring and performance tuning, ensuring reliable and secure operations.Air Force SSG Support:Delivered critical database support, ensuring operational readiness of Air Force systems.Technology Expertise:Managed UNIX and Oracle (versions 7.3.4 to 9i) environments using SQL.Crisis Management:Contributed to Y2K and 9/11 response teams, ensuring system resilience during crises.

Technical Support & Database Administration:Provided Tier 1 support for Air Force units, resolving complex software and database issues. Managed and optimized the Remedy database for efficient incident tracking. Collaborated with Oracle DBAs to ensure system reliability.Workflow Management & Y2K Project: Contributed to the Y2K Fusion Center, implementing workflow enhancements that improved system efficiency. Demonstrated expertise in Oracle database management and the Remedy ITSM suite.Cross-functional Collaboration Worked with cross-functional teams to deliver technical solutions and improve system performance and database integrity.