- Assist National Sales Managers in soliciting convention groups within Religious, Multicultural, DC/MD/VA markets with the specific goal of creating a vibrant economy ultimately resulting in the increase of visitation to Tampa Bay- Prepare, process and distribute sales leads to a partner web of over 750 establishments that include but are not limited to hotels, restaurants, attractions and transportation companies- Collaborate in creating presentations, participate in trade shows and site/FAM events

- Assist and support sales, catering and meeting departments in group reservation and meeting needs, including but not limited to preparation of proposals and contracts, production reports, prospecting, billing, securing sales collateral and office supplies, resumes, filing, faxing, qualifying leads, answering phones- Executive assistant duties to the General Manager- Input and maintenance of group blocks and rooming lists into hotel databases- Coordinate group requests including VIP amenities and local activities/transportation- Maintain working relationship with group contacts as well as daily contact with local and national transient business accounts- Input all wholesaler reservations and update contracts, stop sell/blackout information, etc.- Process all gift certificates and complimentary night stays for the hotel- Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate (including covering for Front Desk when needed)- Operational knowledge of hotel systems including Opera, Delphi and Passkey/GroupMax, Hotel Content Manager (HCM)- Monitor and maintain social media outlets including Facebook, Twitter, Google+, TripAdvisor, Yelp, FourSquare, MediaConnect etc.- Respond to all reviews posted through internal and external sites for hotel (100% of 1,2,3 star reviews must be answered and within a 72 hour time period) and specific hotel systems such as WebGuru that have a response time of 24 hours- Maintain hotel website (up to date marketing info, pictures, room types, special announcements, etc)- Process incoming mail for entire hotel including but not limited to packages and checks- Attend weekly staff meetings as support to Director of Sales and to discuss Social Media updates and guest service scores

- Build relationships with area businesses, managers and guests- Collect and provide comprehensive information and coordinate guest requests- Respond appropriately to guest concerns or complaints in a timely manner- Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up- Promote team work and quality service through daily communications and coordination with other departments. Be aware and prepare for all in-house group meetings and VIP arrivals- Assist with other departments included but not limited to valet/bell, sales, banquets, catering, security etc- Assist with Conference Services and Group Rooms Coordinators to prepare transportation, restaurants reservations, group activities, etc- Compose weekly newsletter “Inside Concierge” featuring in the know material- Monitor social media outlets (Facebook, Twitter, TripAdvisor, Yelp, etc) and respond to reviews posted on TripAdvisor, IHG, Expedia and Hotels.com- Partner with restaurant manager to market/promote hotel restaurant concierge program and hotel amenities- Attend monthly Bay Area Concierge Association events (B.A.C.A)- Register guests, issue room keys, provide information on hotel and services, answer phones, up-sell rooms and services to maximize revenue- Accurately process all cash and credit card transactions- Operational knowledge of hotel systems including Opera, HotSOS, GoConcierge, InfoGenesis

Tampa Store- Oversaw management, payroll (%/hourly), sales ($1/2 mil 2010 and 2011) stock and visual merchandising areas in Store Manager absence (Staff max. of 14 depending on season)- Loss Prevention action plans and strategies- Handling customer service issues (including complaints) and internal HR- Staff Training/Management Training/Product Knowledge- Clienteling/Secret Shops (#1 in entire company in 2011 avg. 94.33%)Orlando Store- Oversaw management, sales (04/09-12/09 $2.5 mil), stock, payroll/scheduling (%/hourly) and visual merchandising areas in Store Manager absence (Staff max of 35 depending on season)- Loss Prevention action plans and strategies- Handling customer service issues (including complaints) and internal HR- Staff Training/Management Training/Product Knowledge- High levels of inbound and outbound stock detail- Event planning and Talent Recruitment

- Supervise 1-6 sales specialists at a time and 1 support- Handling customer service issues (including complaints)- Setting/changing/updating floor sets once a week (including window and store displays)- Loss prevention issues and actions- Receiving shipment, processing shipment, product placement on floor- Customer service/Setting appointments/Clienteling