Design and sell print on demand items such as mugs and tote bags

Creating exquisite luxury arrangements to elevate any space

Ocean Import

Provided uncompromising customer care via phone and email inquiries with extensive knowledge about 95+ skincare / cosmetics brands for EssentialDermCare.com and Skinthology.com.• Participated in monthly product trainings with sales representatives from various skincare / cosmetics brands to deliver informed recommendations.• Managed customer return / exchange merchandise requests (including authorization and inspection).• Reviewed all new incoming orders to detect and… Show more Provided uncompromising customer care via phone and email inquiries with extensive knowledge about 95+ skincare / cosmetics brands for EssentialDermCare.com and Skinthology.com.• Participated in monthly product trainings with sales representatives from various skincare / cosmetics brands to deliver informed recommendations.• Managed customer return / exchange merchandise requests (including authorization and inspection).• Reviewed all new incoming orders to detect and respond to fraudulent transactions as part of fraud prevention efforts.• Responsible for revising 40+ email templates to deliver clear and concise communication between customers and customer service representatives.• Oversaw the completion of a 3-month project to assemble procedure manuals for the customer service department.• Conducted training sessions for newly hired customer service representatives. Show less

Organized and executed weekly / monthly on-campus and off-campus events for international students during the academic year.