Tiffany Valentin Email & Phone Number

Richmond, Va, Us

• Resolved customer escalations with a commitment to personal accountability and adherence to company policies and protocols.• Consistently achieved and surpassed sales quotas and other performance metrics.• Prospected and onboarded new business to business (B2B) clients.• Established rapport with key B2B decision-makers through targeted communication and personalized follow-ups.• Orchestrated seamless activation of customer-provided equipment, offering technical troubleshooting expertise.• Guided customers through My Verizon application registration, enhancing user experience and fostering independent access.• Expertly managed number port-ins from rival carriers, ensuring stringent customer identity verification and proactively preventing fraudulent activities.• Cultivated strong relationships with both new and existing clientele, adeptly educating them on the latest products and services.• Leveraged digital platforms like Sales Force, Discover Daily, MPOS 2.0, and Business360 to maintain robust customer communications.• Proficiently utilized PEAK and POStoday to monitor and achieve daily sales objectives, ensuring consistent performance and accountability.• Collaborated with system application developers to provide valuable feedback, while actively addressing processing issues through Smart Assistant "VIKI.

• Led and coached a team of up to ten employees.• Consistently exceeded monthly sales goals.• Managed inventory and conducted perpetual counts.• Assisted in custom jewelry design.• Completed nightly closing procedures and bank deposits.• Diamond Council of America Certified (2014).

• Delivered exceptional customer service.• Educated customers on jewelry maintenance.• Consistently exceeded sales and performance targets.• Contributed to the recruitment and training of new team members.