Tiffany Lee Email & Phone Number

Emeryville, California, United States

San Francisco Bay Area

As a service-minded Regional General Manager, I work closely with my team to drive sales results, ensure operational efficiency, and exceed resident satisfaction.*Hands on and sales oriented Regional General Manager responsible for day-to-day operations of two luxury apartments offering both furnished and unfurnished apartments in the heart of the Bay Area.*Works closely with the Leasing and Business Development Manager to grow existing clients, forge new relationships and drive revenue goals during a lease up. *Manage budgets and expenses to deliver financial results, as well as preparing weekly and monthly reports with financial analysis* Represent the property at relevant industry events and lead the team in delivering elevated resident lifestyle through event programming, social media and resident technology.

San Francisco, California

San Francisco Bay Area

Manage the daily operations of the Guest Services and Housekeeping department with a team of 45 professionals. Manage budget, all department trainings (health and safely and new front desk processes), key inventories, room inspections. Manage majority of daily operations with all departments to guarantee guest satisfaction. Maintain positive customer, associate and business/vendor partner relationships. *Service Subject Matter Expert -Lead “Train the Trainer” service culture sessions throughout the Northwest region. *Implemented change management with new company tools (RFID key system and HotSOS a service optimization tool).*Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices.

San Francisco Bay Area

*Manage the daily operations of the following departments: Front Desk, Bellmen, and Concierge. Perform tasks as Manager-On-Duty for a hotel of 140 rooms to effectively manage guest opportunities in the most satisfactory and cost effective manner.*Effectively managed a department of 24 employees, as well as, increased guest satisfaction check-in scores by 40%. *Coached and developed staff to ensure guest service standards and promoted advancement.*Coordinated with Department Heads in resolving different concerns involved in the hotel's operation.

San Jose

Onboarded all new management to company's operational and safety standards, Human Resources program, ADP payroll, I-9 and W4 record maintenance. Region go-to for technical troubleshooting, provided assistance in all new company programs. Designed and implemented regional customer service training initiatives. Established effective mentorship to managers and associates. Ensured all employees trained understood Sunglass Hut’s mantra of customer service and successfully put it into action, as well as, be the best brand ambassador for the company.-Recruited, interviewed, hired, onboarded and developed top talent within the region. -Functioned as Regional Manager in Bay Area for 3 months. Managed key business tools in 4th quarter and achieved 5% increase in sales compared to previous year.-Accomplished the Field Manager Basic Training which drove the top business team to achieve 10% sales growth throughout a 6 week periodLeader in a region comprised of 21 stores achieving a 4-year business growth. Provided assistance to Regional Manager as a strategic partner in decision making.

Lead 5 stores to hit +12% over Sales goal and +9% over the remainder of the region during the 6 week training.

San Jose

Handled all recruitment, hiring, onboarding(i.e HR and payroll integration) and performance management for store assistant managers and front line employees. Succeeded in coaching, training and inspiring the team. Increased store revenue through strategic planning and operational management. Oversaw the employees’ adherence to the company’s rules and regulations.

Newark Ca

Aided in recruiting, training and onboarding new employees to HR and payroll programs. Implemented daily operations and sales strategies. Provided assistance to locations through management transitions.

Newark,Ca

Onboarding paperwork for new associates. Trained and developed sales associates on operational excellence and customer service.