Tiffany Wallace Email & Phone Number

United States

• Participates in agile team processes (story grooming, sprint planning, estimating story points,sprint review and retrospective) during two week sprints.
• Assumes a leadership role within the QA team while running daily sprint status meetings, weeklyQA team meetings and reviewing the tests of other QA members to ensure the tests cover theappropriate areas of the product.
• QA representation on many teams including meetings with Executive Management.
• Mentors QA team members in processes, procedures, test plan and test case creation.
• Meets with Senior Management, Business Analysts, Technical Writers, Software Engineers,Customer Support and other Quality Assurance Engineers daily to aid in planning, brainstorming,demonstrating and testing the.
• Lead project contact for migration to MyQA testing software. Trained development team on howto use MyQA and created procedure documents for the project.

Springfield, Missouri, United States

• Provided customer service support to clients operating the McKesson software.
• Maintained high-level customer satisfaction by effectively handling customer requests, needs,questions and problems.
• Analyzed issues with the software to identify problem areas and recommended corrective action.
• Executed SQL queries to identify and apply corrective actions to data.
• Created defect notifications and knowledge articles.