Tim Gerber Email & Phone Number

Brisbane, Queensland, Australia

Working with Ciena’s Blue Planet Orchestration products, I support Ciena’s NFVofferings, emerging NFV (Network FunctionVirtualization) and technology and related SDN (Software Defined Networking) initiatives. Some responsibilities: - Lab engineering activities which include installing, configuring and testing Ciena’ssoftware-based NFV, and to a lesser extent SDN and VWAN-bandwidth-on-demandsolutions.- Developing customer deliverables as part of the product release development (SolutionGuides, Engineering and Configuration Guides, Acceptance Test Plans, procedures, etc.)- Support customer deployments and turn-ups; provide in-house and on-site technicalexpertise for customer engagements.- Develop and deliver knowledge transfer sessions to Ciena support teams and customers.- Technical Advisor for Ciena's software-based NFV, SDN, MDSO and VWAN-bandwidth-on demandsolutions

With Ciena’s acquisition of Cyan and their product portfolio, I continued with the list of duties below. I joined the escalation group for the Z-Series and Planet Operate platforms.

During my time as a Customer Service Engineer with Cyan, I was introduced to SDN and NFV, optical fiber networks, PBB-TE, MPLS-TP, DWDM, SONET, Carrier Ethernet (MEF) supporting the Cyan Z-Series Product Range, including, the Blue Planet and Planet Operate management platforms.As a Customer Service Engineer I was responsible for managing early stage products in customer locations through mature product turn-up, test and troubleshooting. I was responsible for managing customer events and situations in both remote and on-site scenarios. Primary Responsibilities included:• Live network troubleshooting with follow through of lab replication, escalation, and problem resolution.• Providing initial fault isolation, proactive maintenance, and status of systems, circuits and networks, and monitoring of customer network equipment.• Proactively monitor customer connections utilising sophisticated network monitoring tools.• Ensuring problems are satisfactorily resolved in a timely manner with focus on providing a high level of support for all customers• Proficiency in delivering product demonstrations• Providing customer training and mentoring• Providing escalation support• Supporting and participating in customer lab testing• Development of customer specific installation and upgrade procedures/documentation

Brisbane

My position at IBMs Network Maintenance Remote Support Centre started supporting a large base of enterprise customers, including Telstra - Westpac, Telstra - Woolworths, Telstra - Qantas, Westfarmers and various Government departments. In this role, I initially supported Cisco product lines, including routers, switches, wireless networks and Security - 800/ 1700/ 1800/ 2600/ 2800/ 3700/ 3800/ 7200/ 7600/ cat2900/ cat3560/ cat3750/ cat4000/ cat6000/ cat6500 series. I have also supported Cisco Telepresence 500, 1000, and 3000 series. Part of this work included working on and supporting engineers attending Cisco Third Party Maintenance calls, including attending on site work in Brisbane myself.With the introduction of Juniper product lines to IBM's support portfolio, I was exposed to a further range of technologies, including IP Networks and Security systems (firewalls, IPSec & SSL VPNs, IDS/IPS). Providing 24/7 support to service provider IP networks, including Telstra, IINET, Macquarie Telecom, Ninefold and AAPT (All since November 2009). Products supported include Juniper product lines - - M/T/J/E/MX/T/SSL/SRX/WX/EX/ISG & Netscreen/SSG. This also included AlgoSec AFA and FireFlow, McAfee Vulnerability Manager and Network Security Platform and Checkpoint Firewalls.

Contracted to IBM for this time.

Bachelor Of Creative Industries, Communication Design (Multimedia Design)

Bachelor Of Education / Bachelor Of Information Technology (Dual Degree), Teaching Areas - Information Technology, Geography, History

Bacholer Of Information Systems, Information Systems, Network Systems.

Bacholer Of Information Technology, Network Systems

Currently deferred due to commitments made in obtaining industry certifications.

Education record

Education record