Tiger Liew Email & Phone Number

Singapore

- Render business related consultancy to the core users based on data acquired from the system.- Monitoring the operation of the system and response to the core users’ queries.- Reviewing the business procedure and system performance, identifying the opportunity for improvement.- Maintaining close relationship with MAS users, delivering bi-weekly / monthly update to core users and department heads.- Liaising with different departments in MAS to promote the system and improve adoption and recognition.- Coordinate with other stakeholders in connecting and aligning CRM with other digital platform, like HR system and Reporting system as well as in interfacing with other existing legacy systems.- Collaborating with remote development & QA team, support team and R&D team, under appropriate unified processes and procedures.

Shanghai City, China

- Roll out CRM (SalesForce.com) solution and the related eco-systems across NAE group, include 60+ schools & head offices.- Connect CRM system with online web form & social media to automatically generate new leads.- Analyse channel efficiency & conversion rate based on the numbers of online access / lead source / successful closed- Integrate CRM solution with other system: school ERP (iSAMS), MailChimp, WeChat, Power BI, with tools like Mulesoft, Azure Data Factory, Rest API, etc. - Build up organization level data warehouse / middle tier layers / Azure Data Factory / Power BI reports / Dashboards, to monitor performance and provide inside for management.- Manage stakeholder's requirement and expectation; identify opportunities for continual improvement.- Work with different vendors in different domains from all around the world to achieve the targets.Technologies used:SalesForce.com / Apex / Dataloader.io / MS Dynamics CRM / C# / ASP.NETOnline Forms / WeChat / Google Analytics / ChatBot AI / QR code for event & registrationPower BI / SSRS / Qlik Sense / Tableau / SQL script / Python/ VB Script MuleSoft / Azure Data Factory / SSIS

Guangzhou, Guangdong, China

Job description:* Act as on-site coordinator and consultant for implementing various systems for different functions (inl: CRM, school ERP, Finance system, Learning system, Reporting system, etc.), for 50+ schools across the world and head quarter offices.* Interpret business requirements and managing project delivery.* Develop interactive training materials and deliver classroom trainings to increase the product adoption.* Design and develop data analysis reports (using Power BI, Qlik Sense) to provide advice to management for business decision making.My major projects / systems in NAE are:* Dynamics CRM / Salesforce.com – CRM system* Office 365 / Power BI / SharePoint – Collaboration platform* MS Navision / SAGE / IBM Cognos / Controller – Finance system* Moodle / Firefly – VLE system* iSAMS / WCBS – School information system (MIS)* ITGC SOX - policies and processesTechnologies used:SQL / PowerShell / VB ScriptIIS / Apache / MuseSoft / SSISRackSpace / Azure / AWSPower BI / SSRS / QlikSense / TableauSharePoint / Google SitesMS Dynamics / SalesForce.com / Google Analytics

Guangzhou, Guangdong, China

The Service including:- Student Performance Tracking and Reporting system- Office 365 / Power Platform (Power BI, PowerApps, Flow, etc.)- IT skills Training (office productivity tools, programming languages, etc.)- Project Management / Service Management Training- Soft-Skill Training (Leadership, Emotional Intellegence, Presentaion, etc.)- Parenting Skill Training

Guangzhou, Guangdong, China

Job description:Providing IT quality and process consulting and auditing service to whole centre; - Ensuring the group standard are being effectively followed; - Providing the constructive advises to projects and teams to realize the IT benefit to business;- Establishing the process training curriculum framework;- Delivering training to improve awareness of best practices from ITIL and Project Management methodology.Projects:- 2006, HSBCnet Cheque Outsourcing system- 2007, HSBCnet International Trade System- 2009, ISO20000 Audit Certificate- 2009, CMMi L3 Appraisal- 2008-2011, IT Process Training curriculum Design, Implement and Continual Improvement- 2012, Global Risk processes reengineeringTechnologies used:JAVA / J2EE / JavaScript / HTML / XML / shell scriptIBM WebSphere / MQ / DB2 / OracleGroup Service Desk for Incident Management / Change ManagementITIL v3 2011 / Prince2 methodologyExcel / VBA / PowerPoint / SharePoint

Guangzhou, Guangdong, China

Job Title: Analyst Programmer, Business Analyst, Projects:LCS - Logistic Control SystemCOSAC - Community System of Air CargoVIS - Vehicle Information SystemTechnologies used:C / Visual C++ / VB / JAVA / J2EE / JavaScript / HTML / XML / shell scriptUNIX / IBM WebSphere / MQNatural program / PLC programmingGraphical Control SystemIntelligent Routing SystemExcel / VBA

Guangzhou, Guangdong, China

MIS system developmentProject:Guangzhou 110 Public Security systemIntelligent building of South China Normal UniversityTechnologies used:C / Visual C++ / VB / JAVA / JavaScript / HTMLIIS / Apache / Tomcat / ASP / JSPOracle / DB2 / MS SQLReal-time Dashboard DevelopmentActiveX / Client-Server structureIntelligent Building System

Bachelor Of Applied Mathematics, Financial Mathematics

Included Actuarial Mathematics and Computing Science

Master Of Business Administration (Mba), International Business