Tilak Thakur Email & Phone Number

Noida Area, India

• Demonstration of cyber security products and Cyber range.• Designing System architecture, proposal writing, preparation and submission of RFP/RFI response. • Demonstration & training of products, knowledge transfer to team and customers.• Preparing MOP, SOP & training manuals for internal teams and customers.• Creation of test specification from user requirements• Creation and maintenance of programmatic and technical documentation to insure planning efficient and project… Show more • Demonstration of cyber security products and Cyber range.• Designing System architecture, proposal writing, preparation and submission of RFP/RFI response. • Demonstration & training of products, knowledge transfer to team and customers.• Preparing MOP, SOP & training manuals for internal teams and customers.• Creation of test specification from user requirements• Creation and maintenance of programmatic and technical documentation to insure planning efficient and project execution• Design and create test cases to fully confirm functionality of products against requirements and resolutions to identified faults• Understand products and deployments to provide outstanding support to customers• Take a lead on project activities within the team to ensure delivery of perfect testing, installation and support.• Work alongside engineering teams to integrate products, whether it is a new product, new functionality or a resolution to a problem on an existing product.• Provide first class guidance and leadership to junior members of the team.• Oversee transition of products from engineering, to production and ultimately to the end customer. Show less

Mumbai Area, India

• Product release Testing & Validation of multiple VAS products such as CRBT, MCA, SMSC, Do Not Call & Televoting on VoLTE for Reliance JIO infocomm.• Change Management – Verifying, approving & processing CR for implementation.• Preparing test reports and Method of Procedures for production rollout after successful testing.• Report Management - Preparing periodical reports as per KPI & client requirements.• Incident Management – KPI/SLA management. Achieving response and… Show more • Product release Testing & Validation of multiple VAS products such as CRBT, MCA, SMSC, Do Not Call & Televoting on VoLTE for Reliance JIO infocomm.• Change Management – Verifying, approving & processing CR for implementation.• Preparing test reports and Method of Procedures for production rollout after successful testing.• Report Management - Preparing periodical reports as per KPI & client requirements.• Incident Management – KPI/SLA management. Achieving response and resolution SLA.• Problem Management - L2 investigation, simulation & analysis of issues. • Performance management – Analysing different reports like traffic/performance/capacity/network utilization reports, preparing actionable & sharing views & suggestions with ISV based on investigation & analysis to improve performance.• Internal/external communication as per processes, Coordination with ISVs, infra, internal team & client. Inter / Intra team collaboration, with partners , client and ISVs• Documentation - Preparing MOP, SOPs, training manual & other documentation and FAQ & their version control.• Tool Adherence - Ensuring all work/task done should be properly mapped with IM/SR/CR/PM in HPSM & maximizing use of NOC tools (HPOVO/HPSM), verifying quality update of tickets as per process & ensuring PM is in place for reoccurring issues & as per RCAs.• Providing inputs for service monitoring accuracy.• Tracker of tools related issues for Application monitoring.• Coordinate with development lead for all upgrades and releases• Handling daily complaints & requests and logging tracking and managing them through CRM Next management tool.• Planning and implementation of daily enhancement activity.• Preparation of reports like uptime reports, utilization reports, weekly & monthly PPT & CRM cases report etc.• Client meeting for review and business improvement. Show less

Noida, India

• Integration of VAS services (CRBT, Voicemail & MCA) with telecom operators using Telesoft Signalling and media platform.• Imparting training to new entrants, partners & business associates on the business modules as per guidelines and ensuring strict adherence to various norms.• To replicate/simulate the problems raised by the customers in LAB to identify and resolution. • To give onsite support when required for the customer based in India.• Customer engagement and liaising.

Gurgaon, India

Integration of third party and in house applications with operator platform.Responsible for timely delivery of the product Responsible for Capacity planning and implementation till UAT.Responsible for the final UAT of the product implemented at the client site.

Chandigarh Area, India

• Responsible for level 2 support, implementation and integration of IVR systems at operator sites across India.• To maintain uptime for all application & servers running across all clients in India and overseas.• Responsible for Capacity planning and implementation & in house trouble ticketing management and solutions.• Provide support as and when required for specific development projects by giving desired outputs.• Backups and tuning of databases across all sites and vendors… Show more • Responsible for level 2 support, implementation and integration of IVR systems at operator sites across India.• To maintain uptime for all application & servers running across all clients in India and overseas.• Responsible for Capacity planning and implementation & in house trouble ticketing management and solutions.• Provide support as and when required for specific development projects by giving desired outputs.• Backups and tuning of databases across all sites and vendors with help of DBA.• Documentation of operational activities performed, Key elements and technical operations. Show less

Bit, It

Education record

Master Of Computer Applications - Mca, Computer Software Engineering