Managing enterprise and mid market customers across energy, retail, and manufacturing / Hosting frequent account reviews with customers / Improving customer success and satisfaction / Renewing SaaS subscriptions / Reducing churn / Identifying cross-sell opportunities / Upselling to higher subscription rates / Performing product demonstrations Scoped new projects and set appropriate timelines / Generated proposals / Forecasted opportunities and closed deals / Provided new product introductions and existing product upgrades / Owned all customer escalations / Responsible for customer sat (CSAT) score and KPIs of relationships

Serviced enterprise level clients via upselling & cross selling, renewing, prospecting, and selling to net new logos / Sold software products and services, and own all related responsibilities through full sales cycle – from opportunity identification thru signature, then provide post-sales support to ensure continued client satisfaction / Managed clients and partners as their main point of contact for all functions, including renewals, support, billing, & contracting / Hosted weekly or monthly status meetings with customers / Scoped new projects and set appropriate timelines / Generated proposals / Forecasted opportunities and closed deals / Provided new product introductions and existing product upgrades / Owned all customer escalations / Responsible for customer sat (CSAT) score and KPIs of relationships

- Sold SaaS applications and professional services for WFM: HR, staff development & compliance - Managed named enterprise clients and partners (incl. commercial, non-profit, public sector, higher ed.)- Owned renewal, cross-sell, & upsell responsibilities- Exceeded quota and sales goals multiple times- Managed select strategic partnerships- Communicated and demonstrated applications and their use cases

Managing a team of field sales professionals spread across the US who hold quota responsibility for selling enterprise software, hardware, cloud, and professional services with business partners.- Managed sales professionals (hybrid of BDRs/AMs) to achieve territory & new business revenue goals- Sales focus around services and IT infrastructure (server, storage, networking), analytics, security & cloud, - Grew business 8-10% in revenue YoY- Delivered weekly, functional directives to team of 9 field sellers and 8 inside sales associates- Hosted and led quarterly business reviews- Set and administered quarterly quotas, business objectives, and compensation plans for ~20 individuals- Handled staffing and resource assignments, T&E, HR matters, PTO, compensation, performance, promotion, and associate feedback survey

Manage a portfolio of 30+ business partner clients focused on delivering IT solutions around datacenter, cloud, and networking practices.- Field sales (50% travel) responsible for enterprise partners in eastern US, including new partner recruitment and onboarding- Sold services, XaaS, infrastructure, cybersecurity, analytics, and networking products- Teamed with sales engineers and overlay AEs across multiple technologies and vendors- Partnered with strategic vendors in identifying and closing new business - Doubled revenue of territory in 2.5 years, achieved quota all 3 years- Demonstrated strong annual performance and achievement. - Earned President's Club award twice- Owned and led all partner interactions and escalations- Hosted quarterly business reviews with clients and internal senior management- Teamed with inside sales in weekly cadence to coordinate proper account management and customer service

IBM Storage, Channel Account Manager.13+ years at IBM. Storage Channel Account Manager (Sales) for 7 years, and other roles (~ 2 years each) in IBM's Microelectronics, Engineering & Technology Services, and Personal Systems Group business units. In non-sales capacities at IBM, my role spanned Product Marketing Management, Interactive Marketing Communications, channel marketing, and sales enablement.- Owned sales responsibility for distributor and partner channel - Sold infrastructure and software (security, analytics, virtualization)- Delivered consistent YoY sales revenue growth against annual quota- Recruited new business partners to purchase and sell IBM solutions - Managed ongoing pipeline of transactions, providing executive forecasts and summaries

4+ years at Ingram Micro as an inside Sales representative within both Ingram Micro's VAR (Value Added Reseller) and Vendor Specialist sales divisions.