Tim Avery Email & Phone Number

Washington, Dc, Us

Strategic and tactical planning, delivery and operation of IT systems in support of the American Red Cross blood business. Responsible for driving all IT-related work in the Donor Recruiting and Sponsor Engagement business areas, helping the organization use technology to increase donor engagement and improve the overall experience.IT owner of CRM platforms, marketing campaign management tools, call center platforms, mobile platform, and B2B online platform. Building strong partnerships and working closely with business leaders to develop technology plans and roadmaps, and to deliver effective solutions using a combination of managed services vendors, internal IT teams and consulting vendors.

Stamford, Ct, Us

Director over multiple lines of business. Product owner of e-commerce platforms supporting 400+ websites and over 4 million members. Engage with product stakeholders and business teams to define new products and features. Creation of business requirements and scope documents, product roadmaps and budget management. Oversight of multiple development teams using both .NET and Java with an Oracle back end. • Worked with customers and business partners to launch multiple million-dollar product lines.• Billing systems, payment systems, mobile and online payments, gift card fulfillment systems• Developed unified customer experience for contact center application suite, projected to save the company $1.5 million per year• Drove technology updates and process improvements that reduced support volume by 75% and increased system availability to over 99.95%

Milwaukee, Wisconsin, Us

Oversight and direction of multiple e-commerce product teams. Responsible for all facets of IT operations, including planning, process management, development, architecture, QA, and support. Creation and implementation of streamlined management and development processes across the IT organization. Managing the relationship between the sales and IT organizations. Resource management and staffing.

Us

IT product owner for one of Sedgwick’s flagship products. Head of product team department with staff of 40. Forecasting and prioritization of short and long term development initiatives, ensuring that the departmental vision is aligned with long-term corporate goals. Built and repaired key business relationships.• Responsible for multiple budgets totaling over $6 million annually, including several key acquisitions.• Saw a one year increase over 300% in installed customer base, and more than 100% growth in staff.• Introduced agile processes that improved development productivity by over 200%.• Implementation of new project management, BA and QA processes.

Columbus, Oh, Us

In charge of all applications and development teams in the claims department with over 700 users. Planning and management of departmental budget. Strategic and tactical planning of development initiatives. • Assisted in bringing in agile processes that reduced the development budget by 20% while increasing development productivity by over 200%.• Helped to design and implement processes for project management, BA and QA staff.• Quality improvements resulted in 75% fewer defects per release cycle.• Realigned team goals with the strategic corporate goals, improved low morale, reduced turnover to almost nil.

Columbus, Oh, Us

Project manager and software developer, handling the development of new products from inception to commercial release. Designed and implemented browser-based and client-server CRM software. Manage software re-engineering responsibilities, interface smoothly with all levels of corporate management. Increase process efficiency and productivity for every client by emphasizing best practices and operational excellence in all facets of performance.• Successfully managed front-to-back development of more than six new commercial products accounting for over 90% of corporate revenues.• Implemented agile processes that increased development productivity by 200%, while improving quality.• Developed and implemented training and orientation programs that reduced cycle times by five months.• Managed development for multimillion dollar implementations for Fortune 500 clients including British Airways, McDonalds, and Limited Brands.

Directed networking, operations and product development staff. Handled training and certification process, implemented test and production environments for databases and web sites. Conducted Y2K assessments and supervised replacement of noncompliant systems including software and hardware.• Established project management procedural matrix, methodologies and policies that doubled overall throughput.• Coordinated process design functions, oversaw project planning and progress tracking.• Handled planning, requirements determination, modifications, training, QA, testing, security configuration, and deployment of IT department and projects.• Selected and implemented COTS system to replace archaic accounting system.• Executed major network infrastructure upgrade, improving network reliability to over 99%.• Created and implemented support request tracking system, monitoring open requests and improving response times by 50%.

Computer Science

Education record