Tim Basheer Email & Phone Number

Vancouver, BC, CA

Vancouver, British Columbia, Canada

• Manage a global book of business with enterprise accounts, fostering relationships with senior change managers to drive product adoption.
• Help with the strategic implementation through Customer Success training, immersive demos, and top-notch support.
• Coach and guide clients throughout their journey with StandardFusion, ensuring they are supported, inspired, and challenged to think strategically about how the platform can make a lasting impact on their business.
• Gather client feedback and share real-time insights with the appropriate teams, working collaboratively to continuously improve product design and user experience.
• Provide continued exemplary support to ensure clients are left satisfied and to further drive product adoption and client retention.

Vancouver, British Columbia, Canada

• Partnered with customers and the Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.
• Expanded proactive support services coverage within customer's ecosystem by transforming customer experience with technical intensity and actioning customer feedback
• Orchestrated customer management and stakeholder communication of prioritized engagements and programs.
• Fulfilled support contract obligations by driving quality planning and delivery of support services to realize customer business outcomes and overall experience with Microsoft solutions.

Vancouver, British Columbia, Canada

• Planned and led training sessions for enterprise clients, federal accounts, school districts, and small businesses.
• Infused Microsoft's culture, mission, and values within the team to inspire positive customer interactions.
• Held one-on-one consultations with business professionals to discuss the Microsoft offering best suited to their needs.
• Provided continuous support to clients and organizations to ensure they feel comfortable with our productivity tools.