National Training Director
Current•Created and incorporated a new company training program that focused on training our associates in today’s wireless industry. •Developed a 5.0 customer service training course and conducted monthly classes. The class focused on the critical points of customer service and selling in today’s competitive market.•Traveled nationally to provide sales coaching and evaluating of management teams and talent.•Implemented company trainings, quizzes and reviewed mystery shops from our carrier partner US Cellular.