Added financing information for policies. Assisted members with refunds for death certificates. Administered change of policy effective dates and changes of addresses. Handled assignment tickets for urgent issues and customer concerns. Provided support to members for questions and issues regarding billing and eligibility. Charged with sending out EOB forms and financial information to allow members to receive reimbursements from flexible spending exchange programs.

Assisted customers with questions or issues regarding accounts receivable via phone. Used computerized system for tracking, gathering information, and troubleshooting. Researched issues or transfer to appropriate department for assistance. Reviewed claim and assisted with claim processing.

Assisted customers with questions or issues regarding customer accounts via phone. Used computerized system for tracking, gathering information, and troubleshooting. Researched customer issues or transferred to appropriate department for assistance. Utilized communication skills, problem-solving abilities, and thorough knowledge of organization, products, and services to provide customers with expert and accurate assistance.

Supervised a crew of eight personnel for supply administrative functions. Prepared, managed, and administered budgets. Charted cost analysis trends and distribution of interdepartmental funds. Established and maintained accounting records to ensure funds were administered in accordance with set guidelines. Identified variances and initiated corrective action when necessary. During time of active duty status, experience and training was used to upload support of Aircraft Missions. Received numerous certificates of completion for leadership training.

Performed customer support analyst for Philips E-Business accounts. Acted as first person of contact. Assisted with problems and registered new clients. Prepared weekly status reports for management, maintained database for E-Business client group, ran over 30 systems including backups, batch processing, system reboots, problem analysis and resolutions, print distribution and delivery. Participated in rotating team leadership. Trained employees in computer operations.

US Navy Reserve – Various Locations 1995 – 2004Military Aircraft Logistics Manager | USS Carl Vinson (CVN 74)5 – years’ experience | Logistics Manager/Liaison and central point of contact for a maintenance organization that supporting (45) F-18 fighter jets and 600 personnel aboard the USS Carl Vinson.• Hand selected to support a priority maintenance logistics position that supported 234 successful flight missions with a 99.8% rating• Provided mentorship to 5 senior supply professionals, advised 4 maintenance directors, 10 maintenance managers, and 3 maintenance shops which resulted in successful back order of 72 aircraft worth $2.5B • Recognized for organization receiving “commendable” ratings during organizational quality assurance inspections in 34 different areas and maintained a 96% aircraft operational readiness ratingMilitary Aircraft Logistics Manager (Continued)• Conducted semi-annual quality assurance/control visits to ensure compliance with US Navy regulations and developed formal reports of findings and suggested areas of improvement to executive leadership which resulted in a 200+ hour maintenance improvement timeC - 130 Loadmaster / Loadmaster Scheduler4 - years’ experience | Ensured the safety and balance for the aircraft by performing pre - flight and post - flight checks of equipment loaded on to what type of aircraft.• Supervised aircraft loading and unloading operations of vehicles and cargo over $20M• Led the operation of 3 person loading crews prior to each mission; directed over 160 operations airlifting over 3,000 passengers and 30K tons of cargo and vehicles• Coordinated loading or unloading with air terminal operations centers or shipping agencies through use of inflight radio transmissions for chain of custody exchanges while on the ground• Oversaw aircraft safety, security and operation to provide comfort to passengers / troops, and security of cargo, mail, and baggage during flight by performing duties of safety officer .